---
title: "Enterprise Car Sales Review: Its Buyback, Warranty and Recalls"
description: "Enterprise Car Sales sells mostly ex-rental cars at no-haggle prices. Its 7-day buyback keeps $200 and its warranty runs alongside the factory's."
url: "https://baronauto1.com/buying-guides/enterprise-car-sales-review/"
type: "article"
published: "2026-10-06"
modified: "2026-10-06"
site: "Baron Auto"
disclaimer: "This site is under new ownership and is not affiliated with Baron Auto Emporium dealership."
---

# Enterprise Car Sales Review: Its Buyback, Warranty and Recalls

> Enterprise Car Sales sells mostly ex-rental cars at no-haggle prices. Its 7-day buyback keeps $200 and its warranty runs alongside the factory's.

*Used Car Buying · 21 min read · 4,785 words*

## The short version

- Enterprise Car Sales sells recent used cars at fixed, no-haggle prices. Its pages say &ldquo;most&rdquo; (elsewhere &ldquo;many&rdquo;) come from its rental fleet; its own footer adds lease-fleet cars, auction buys and trade-ins, with possible rideshare use.
- The 7-Day Buyback ends at 7 days or 1,000 miles, whichever comes first, and refunds the price paid minus a $200 restocking fee. Two FAQs call it &ldquo;no questions asked&rdquo;; the footnote says &ldquo;Restrictions apply,&rdquo; and they are not published.
- The 12-month/12,000-mile limited powertrain warranty starts on the purchase date and &ldquo;runs concurrently with manufacturer warranty&rdquo;: alongside any factory coverage left, not after it.
- Enterprise &ldquo;does not offer financing directly.&rdquo; It passes your application to a network of lenders, credit unions among them, and approval is the lender&rsquo;s decision.
- Federal law (49 U.S.C. 30120(i)) bars a rental company from selling a covered rental car under a recall it was notified about until it is fixed. Enterprise says it will &ldquo;review any open safety recalls.&rdquo; Run the VIN yourself.
- On 6 October 2026 BBB showed 265 complaints in 3 years (A+, not accredited) and Trustpilot a 2.5 from 106 reviews.

Buying from Enterprise Car Sales means buying a recent, usually ex-rental car at a posted price with a short safety net: 7 days or 1,000 miles to hand it back for what you paid less $200, and a 12-month/12,000-mile powertrain warranty that runs alongside any factory coverage left. That is what Enterprise&rsquo;s own documents say once the footnotes are read next to the headlines. On 6 October 2026 we read the [Enterprise Car Sales](https://www.enterprisecarsales.com/) Website Terms of Use (last updated 1 March 2019), its main buying, protection and financing pages, 3 buying guides and 21 FAQ answers, plus the rental-recall section of the US Code, the FTC&rsquo;s Used Car Rule and Enterprise&rsquo;s BBB and Trustpilot pages. Its Terms bar deep links, so its pages are named, not linked. We entered no VIN and started no credit application, and this site has no commercial relationship with Enterprise or any dealer or lender.

**Figure: Enterprise’s headlines next to its own footnotes**

A two-column table setting seven lines from Enterprise Car Sales’ marketing against its own footnotes and FAQs: the buyback is 7 days or 1,000 miles and keeps a $200 restocking fee; the 12-month/12,000-mile powertrain warranty starts at purchase and runs alongside the factory warranty; no-haggle prices exclude taxes and fees; cars also come from lease fleets, auctions and trade-ins; the inspection lists nine categories with no point count; Enterprise does not lend; and a free history report comes with every car.

Read from Enterprise Car Sales’ Why Enterprise, protection, financing and buy-online pages, 3 guides and 21 FAQ answers on 6 October 2026. Enterprise’s Terms bar deep links, so its pages are named, not linked. No VIN was entered.

## Where Enterprise&rsquo;s cars come from

Enterprise describes its stock in three slightly different ways. The FAQ &ldquo;Should I Buy a Used Rental Car?&rdquo; says &ldquo;most of our vehicles are sourced from the Enterprise rental fleet,&rdquo; and its guide to buying a rental car says &ldquo;Most of our vehicles come directly from the Enterprise fleet.&rdquo; The same guide&rsquo;s summary, and the FAQ &ldquo;Can I Buy a Car From Enterprise?&rdquo;, say &ldquo;many.&rdquo; The home page says inventory &ldquo;may be selected from the Enterprise Rent-A-Car fleet.&rdquo;

The fuller answer sits in small print at the foot of 38 of the 41 Enterprise pages we read: &ldquo;Used vehicles were previously part of the Enterprise rental fleet and/or an affiliated company&rsquo;s lease fleet or purchased by Enterprise from sources including auto auctions, customer trade-ins or from other sources, with a possible previous use including rental, lease, transportation network company or other use.&rdquo; &ldquo;Transportation network company&rdquo; is the legal term for ride-hailing services. Any car on the lot may be a rental, a lease return, an auction purchase or a trade-in, and the sticker does not say which; the history report does.

Enterprise&rsquo;s own guide makes the case for a former rental: such cars are &ldquo;typically owned by a single company, maintained on scheduled service programs and sold after reaching a relatively short mileage count,&rdquo; and &ldquo;usually have one documented owner rather than multiple private owners.&rdquo; Fair on paper, but one owner on the title can mean many drivers, and the guide itself adds that &ldquo;it&rsquo;s important to understand how a rental car has been used.&rdquo;

&ldquo;Recent&rdquo; does not mean low mileage. Enterprise says &ldquo;Many of the vehicles we sell are only 1-3 years old.&rdquo; On the day we read its buy-online page, the 11 &ldquo;Just Added&rdquo; cars at the store it assigned us (Milwaukie, Oregon) ran from model year 2022 to 2025 and from 43,000 to 73,000 miles, with a median of 48,000. One store on one day is not a fleet average, but it shows what a young rental can carry. Price a car on its odometer, not its model year. (Enterprise does not sell the exact car you rented; its rent-to-own FAQ says it &ldquo;can help find a similar make and model.&rdquo;)

## No-haggle prices, the fees on top, and why prices can be lower

Enterprise&rsquo;s pricing promise is simple: &ldquo;The price is the price, and you&rsquo;ll know it right from the start.&rdquo; Its FAQ on negotiating says it &ldquo;offers no-haggle pricing on all vehicles for sale,&rdquo; and another says sales consultants &ldquo;receive the same compensation for every vehicle sold, regardless of make and model.&rdquo; So the short answer to whether you can haggle at Enterprise Car Sales is no, not on the car&rsquo;s price.

Three numbers are still open: your trade-in (Enterprise starts from an online Kelley Blue Book estimate, with &ldquo;Final appraisal at dealership&rdquo;, so bring a competing written offer), your loan rate, covered below, and anything optional added to the contract. Our guide to [negotiating a used-car price](https://baronauto1.com/buying-guides/how-to-negotiate-used-car-price/) covers all three.

Why can the prices look low? Enterprise&rsquo;s answer, in its FAQs on military and senior discounts (it offers neither), is that &ldquo;we consistently price our recent-model vehicles lower than the market&rdquo; and that &ldquo;75% of vehicles available through Enterprise Car Sales are priced below the Kelley Blue Book&reg; typical listing price.&rdquo; No date or method is given, so treat it as a claim. Its &ldquo;Great Deal&rdquo; tag means a price &ldquo;at least 10% OR $2,500 below the Kelley Blue Book&reg; Typical Listing Price&rdquo;; 2 of the 11 cars in our snapshot carried it. A below-market price on a car with more miles than most of its model year may simply reflect those miles.

The posted price is not the amount you pay. Enterprise&rsquo;s guide says &ldquo;the fair, competitive price you see is the price you&rsquo;ll pay,&rdquo; yet its fees FAQ lists, for a used car, &ldquo;Taxes,&rdquo; &ldquo;Title and registration fees,&rdquo; &ldquo;Emissions testing and/or state inspection fees,&rdquo; &ldquo;Transfer fees&rdquo; and a documentation fee, which it says goes by 19 other names, from &ldquo;administrative fee&rdquo; to &ldquo;service fee.&rdquo; The pages we read do not print the amount. Ask for the [out-the-door price](https://baronauto1.com/buying-guides/out-the-door-price/) in writing; [what dealer fees are](https://baronauto1.com/financing/what-are-dealer-fees/#doc-fee) covers the documentation fee.

On transfers, the FAQ answers &ldquo;If buying a car out of state, yes,&rdquo; then says a fee applies to any move &ldquo;from another Enterprise Car Sales dealership to your local Enterprise Car Sales dealership,&rdquo; avoidable if you &ldquo;travel to the dealership where the vehicle is located.&rdquo; All 11 snapshot cars showed &ldquo;$0 Transfer Fee&rdquo; at their own store. Ask the fee before asking for a move. Out of state, Enterprise says &ldquo;fees and taxes are based on the state you reside in.&rdquo;

## The 7-Day Buyback, read word for word

The headline on Enterprise&rsquo;s Why Enterprise and protection pages reads &ldquo;Changed your mind?&rdquo; followed by &ldquo;We&rsquo;ll take it back&rdquo; and &ldquo;no questions asked.&rdquo; Two FAQs repeat that Enterprise will &ldquo;buy your vehicle back within seven days or 1,000 miles,&rdquo; again &ldquo;no questions asked,&rdquo; with no fee mentioned. The footnote printed under the headline is longer:

&ldquo;For a period of 7 days after the date of purchase or 1,000 miles beyond the odometer reading at purchase, whichever comes first, the vehicle may be returned for the exact price originally paid minus a $200 restocking fee (as allowed by law). Restrictions apply. Contact a Sales Consultant for details.&rdquo;

That sets two end points, and the window closes at whichever comes first: the 7th day after the purchase date, or the moment the odometer reads 1,000 miles more than at purchase. By our arithmetic the mileage limit bites first if you average more than about 143 miles a day, which a long drive home from a distant store can do. Photograph the odometer at delivery.

The $200 is small against the car: on the $30,000 example car in Enterprise&rsquo;s own financing guide it is 0.67% of the price, a refund of $29,800 (our arithmetic). What the footnote leaves out matters more: whether taxes, registration, the documentation fee or optional products come back, what condition voids a return, and how a financed purchase is unwound. &ldquo;As allowed by law&rdquo; suggests the fee is not charged everywhere. None of the restrictions is published.

**&ldquo;No questions asked&rdquo; still costs $200, and &ldquo;Restrictions apply.&rdquo;** Before you sign, ask for the 7-Day Buyback terms in writing and check four things: the exact end date and odometer limit, what is refunded beyond the car&rsquo;s price, what condition voids the return, and what happens to the loan. Then use the 7 days for an independent inspection, not just a second look.

Used that way, the buyback is valuable: a week to have a mechanic you choose look at the car, as our guide to a [used-car pre-purchase inspection](https://baronauto1.com/buying-guides/used-car-pre-purchase-inspection/) explains. One of the 10 most recent BBB complaints came from a buyer who found a faulty steering-wheel control the day after purchase without having test-driven the car. Drive it before you sign.

## What &ldquo;Enterprise Certified&rdquo; checks, and what it is not

Every car Enterprise sells is &ldquo;Enterprise Certified&reg;,&rdquo; which its buy-online page defines as having &ldquo;passed a rigorous inspection by ASE-certified technicians.&rdquo; Enterprise prints no point count on any page we read. Its certification guide instead lists nine categories, and the bulleted checks under them add up to 89 (our count, not an Enterprise figure). Before any of that, Enterprise says, &ldquo;we ensure it has a clean title and review any open safety recalls.&rdquo;

**The nine Enterprise Certified inspection categories, as Enterprise&rsquo;s certification guide lists them (read 6 October 2026)**

| Category | Checks listed | Examples, in Enterprise&rsquo;s words |
| --- | --- | --- |
| Cosmetic Details | 10 | &ldquo;Paint and panel condition,&rdquo; &ldquo;All glass surfaces,&rdquo; &ldquo;Weather stripping&rdquo; |
| Driving Experience | 15 | A test drive checking engine start and idle, transmission shifting, alignment, brakes and the backup camera |
| Common Maintenance | 8 | &ldquo;Changing engine oil and replacing the filter,&rdquo; belts and hoses, battery, fluids; 5 warning lights noted |
| Exterior Lighting | 8 | Headlights &ldquo;including checking that they&rsquo;re aimed correctly,&rdquo; brake lights, turn signals |
| Tires and Wheels | Paragraph | &ldquo;more than 4/32&rdquo; tread,&rdquo; correct size, speed rating and load range, lug torque |
| Brake Systems | 6 | &ldquo;at least 50% lining remaining,&rdquo; rotor thickness, brake lines and fittings |
| Under the Vehicle | 22 | Steering, suspension, CV joints, exhaust, &ldquo;Frame and unibody,&rdquo; cooling and fuel systems |
| Inside the Vehicle | 20 | Seats and seat belts, power windows and doors, &ldquo;Door and child safety locks,&rdquo; spare tire and jack |
| State Inspections & Verification | Paragraph | State safety and emissions inspections &ldquo;as required by applicable law&rdquo; |

Two thresholds are stated outright (tread above 4/32 of an inch, brake linings at least half left), and a car that &ldquo;fails any aspect of this inspection&rdquo; is &ldquo;not sent to an Enterprise Car Sales dealership.&rdquo; The pages do not say whether you can see the completed checklist for your car. Ask for it; a checklist marked by the seller is useful, but it is not an inspection by someone you pay.

The label also needs placing. Enterprise&rsquo;s footnote says &ldquo;Enterprise Certified is a different designation than a manufacturer&rsquo;s Certified Preowned&rdquo;: Enterprise&rsquo;s own standard, not a carmaker&rsquo;s program. Our guide to [what certified pre-owned means](https://baronauto1.com/buying-guides/certified-pre-owned/) explains the difference.

## The 12-month/12,000-mile powertrain warranty, and how it overlaps the factory&rsquo;s

The footnote is two sentences that matter: the &ldquo;Limited Powertrain Warranty begins on the vehicle purchase date & extends for 12 months or 12,000 miles, whichever comes first. Coverage runs concurrently with manufacturer warranty.&rdquo; Enterprise&rsquo;s rental-car guide says it covers &ldquo;most major engine components.&rdquo; The contract itself, with the list of covered parts, any deductible and the claim steps, is not posted on the pages we read; each says &ldquo;See a Sales Consultant for details.&rdquo;

&ldquo;Concurrently&rdquo; is the key word. Enterprise&rsquo;s warranty FAQ says &ldquo;many of our cars come with a manufacturer&rsquo;s warranty,&rdquo; and Enterprise&rsquo;s 12 months do not start when that coverage stops; they run alongside it. Whether they add anything depends on the odometer.

Take a factory powertrain warranty of 5 years or 60,000 miles from the original in-service date, as Honda&rsquo;s 2025 booklet prints (this site read it on 11 September 2026). For a car 1 to 3 years old, the factory clock has 4 to 2 years left, longer than Enterprise&rsquo;s 12 months. On miles, at the lowest, median and highest odometer readings in our 11-car snapshot:

**Enterprise&rsquo;s 12,000-mile powertrain warranty against a 5-year/60,000-mile factory powertrain warranty (our arithmetic; illustration only)**

| Odometer at purchase | Factory powertrain miles left | Enterprise warranty ends | Longer on miles |
| --- | --- | --- | --- |
| 43,000 (snapshot low) | 17,000 | 55,000 miles or 12 months | Factory |
| 48,000 (snapshot median) | 12,000 | 60,000 miles or 12 months | The same |
| 73,000 (snapshot high) | None: 13,000 miles past the factory limit | 85,000 miles or 12 months | Enterprise is the only one |

So Enterprise&rsquo;s warranty matters most on high-mileage cars, where factory powertrain coverage has run out, and least on low-mileage ones, where it duplicates a longer factory promise. The snapshot cars were not Hondas and carmakers&rsquo; terms differ, so check the booklet for the car in front of you. Enterprise says it will &ldquo;notify you of the balance of the warranty&rdquo;; get that in writing, with the in-service date it counts from.

Federal rules let you see the real terms first. The FTC&rsquo;s Used Car Rule, [16 CFR 455.2](https://www.ecfr.gov/current/title-16/part-455/section-455.2), makes the dealer state on the window Buyers Guide &ldquo;Which of the specific systems are covered,&rdquo; adding, &ldquo;You cannot use shorthand, such as &lsquo;drive train&rsquo; or &lsquo;power train&rsquo; for covered systems,&rdquo; plus the duration and &ldquo;The percentage of the repair cost&rdquo; the dealer pays. And [16 CFR 702.3](https://www.ecfr.gov/current/title-16/part-702/section-702.3) says the seller &ldquo;shall make a text of the warranty readily available for examination by the prospective buyer,&rdquo; displayed or furnished &ldquo;upon request prior to sale.&rdquo; Two of the 10 most recent BBB complaints were warranty disputes (the share of a transmission repair paid; an engine claim Enterprise&rsquo;s reply said was denied for water damage), which is why the written terms matter more than the headline.

Roadside assistance runs 12 months: a &ldquo;12-Month Unlimited Mileage Roadside Assistance Package&rdquo; &ldquo;provided by RESPONSE, a Florida Entity,&rdquo; including &ldquo;towing when needed.&rdquo; &ldquo;Some limitations & restrictions apply,&rdquo; and those are not published either.

**Figure: Annotated photograph**

Three numbered callouts over the photograph mark the headlight, the wing and the tyre, with Enterprise Car Sales' buyback limits, its restocking fee and the tread and brake minimums in its inspection list.

Enterprise Car Sales’ footnotes, read on 6 October 2026, limit its buyback to 7 days or 1,000 miles after purchase, whichever comes first (callout 1), and refund the price paid minus a $200 restocking fee (callout 2); its inspection list requires more than 4/32 inch of tire tread and 50% brake lining (callout 3). The photograph is illustrative.

## Recalls on a former rental car: what federal law says

Rental cars have their own recall rule. The Raechel and Jacqueline Houck Safe Rental Car Act of 2015 (Pub. L. 114–94, section 24109, enacted 4 December 2015) amended the motor vehicle safety chapter of the US Code, and the key text is now [49 U.S.C. 30120(i)](https://www.govinfo.gov/content/pkg/USCODE-2023-title49/html/USCODE-2023-title49-subtitleVI-partA-chap301-subchapII-sec30120.htm). Where a carmaker has sent a rental company a recall notice about &ldquo;a covered rental vehicle in the company&rsquo;s possession at the time of notification,&rdquo; the company &ldquo;may sell, lease, or rent the motor vehicle&rdquo; only if &ldquo;the defect or noncompliance is remedied as required by this section before delivery under the sale, lease, or rental agreement.&rdquo;

The statute sets deadlines. A rental company must comply &ldquo;not later than 24 hours after the earliest receipt of the notice to owner,&rdquo; or 48 hours where a notice covers &ldquo;more than 5,000 motor vehicles in its fleet.&rdquo; If the fix is not yet available but the notice gives an interim step that removes the risk, the company &ldquo;may rent (but may not sell or lease)&rdquo; the car. The only sale exception is for a vehicle retitled and reported as a junk automobile. A &ldquo;covered rental vehicle&rdquo; is one with a gross vehicle weight rating of 10,000 pounds or less, rented without a driver for an initial term of less than 4 months, in a rental fleet of 35 or more. The changes took effect 180 days after enactment, on 1 June 2016 by our arithmetic.

Now the limits, read from the text. It covers a car that was a covered rental vehicle in the rental company&rsquo;s hands when the notice arrived. The neighbouring rule for dealers covers &ldquo;a new motor vehicle,&rdquo; and the chapter defines a &ldquo;dealer&rdquo; as a seller of &ldquo;new motor vehicles.&rdquo; On its face, neither limb describes a used car Enterprise bought at auction or took in trade, and neither reaches a recall announced after you take delivery. That is our reading, not legal advice, and Enterprise may hold every car to the same standard; its pages do not say. They say it will &ldquo;review any open safety recalls,&rdquo; and reviewing is not repairing.

The fix itself is free: [30120(a)](https://www.govinfo.gov/content/pkg/USCODE-2023-title49/html/USCODE-2023-title49-subtitleVI-partA-chap301-subchapII-sec30120.htm) says the carmaker &ldquo;shall remedy the defect or noncompliance without charge when the vehicle or equipment is presented for remedy.&rdquo; Put the VIN into NHTSA&rsquo;s recall lookup before you sign, and if a recall is open, ask Enterprise to fix it first or put that promise in writing. Our guide on [how to check a car for open recalls](https://baronauto1.com/vehicle-history/how-to-check-a-car-for-open-recalls/) walks through it.

## The free history report, and what to check yourself

Every car comes with what Enterprise calls a &ldquo;complimentary, third-party vehicle history report,&rdquo; offering &ldquo;reported details on each vehicle&rsquo;s background, from title history to maintenance milestones.&rdquo; The pages we read do not name the provider. On an ex-rental car, read it for four things: whether it shows rental or fleet registration (which supports the rental story) or a lease, auction or private owner (which points to another source from the footer); title brands; odometer readings over time; and any reported accident or damage.

Then ask for what a third-party report cannot see. Enterprise says its rental cars have &ldquo;been maintained according to Enterprise service schedules,&rdquo; so it holds the service records; ask to see them. A second provider can fill gaps: [Carfax versus AutoCheck](https://baronauto1.com/vehicle-history/carfax-vs-autocheck/) explains where the two disagree, and our guide to [checking a used car&rsquo;s history](https://baronauto1.com/vehicle-history/how-to-check-a-used-cars-history/) covers title and odometer checks you can run yourself. If the car is delivered, which Enterprise offers &ldquo;depending on your location,&rdquo; do all of this before you sign; our guide to [buying a car online](https://baronauto1.com/buying-guides/buying-a-car-online/) covers the paperwork.

## Financing: who lends, and how hard is approval?

Enterprise Car Sales is not a lender. Its financing guide says it &ldquo;works with a network of lenders to connect customers to financing options and does not offer financing directly,&rdquo; and its financing page explains the mechanics: &ldquo;The dealer will sell your financing contract to a bank, finance company, or credit union, which will service your account.&rdquo; Credit unions feature heavily: an FAQ says &ldquo;We work with several credit unions to help you secure financing,&rdquo; and Enterprise&rsquo;s sitemap listed 87 landing pages under its credit-union path on 6 October 2026, one of them for an automobile club (our count).

Is it hard to get approved? Enterprise prints no minimum credit score, income rule or rate, because the lender decides. Its guide says a direct bank loan &ldquo;May require higher credit scores and down payments,&rdquo; while dealership financing is &ldquo;Typically within minutes&rdquo; and &ldquo;May work with a network of lenders, including those with flexible requirements.&rdquo; Applying triggers &ldquo;a hard credit check.&rdquo; Enterprise says &ldquo;Around 10-20% is typically recommended as a down payment&rdquo; and that most terms &ldquo;range from 36 to 72 months.&rdquo;

Arrive with your own offer. A [car loan preapproval](https://baronauto1.com/financing/car-loan-preapproval/) gives you a rate to compare with what Enterprise&rsquo;s lenders return; our pages on [credit union used-car loan rates](https://baronauto1.com/financing/credit-union-used-car-loan-rates/) and the [credit score to buy a car](https://baronauto1.com/financing/credit-score-to-buy-a-car/) show what to expect. Enterprise&rsquo;s own guide adds: &ldquo;check your agreement for any prepayment penalties.&rdquo; And on trading in a car with negative equity, its FAQ says &ldquo;The difference owed is simply combined with your new car loan/financing,&rdquo; which means borrowing for two cars to drive one; see [negative equity car loans](https://baronauto1.com/financing/negative-equity-car-loan/).

## Optional protection products and their exclusions

On top of the included warranty, roadside and buyback, Enterprise sells five optional products. Its protection page prints terms but no prices:

**Enterprise Car Sales&rsquo; optional protection products, as its protection page describes them (read 6 October 2026)**

| Product | What Enterprise prints | Exclusions it names |
| --- | --- | --- |
| Mechanical Repair Protection (eMRP), a service contract | Up to 60 months/84,000 miles; total coverage capped at 125,000 miles; trip interruption up to $150 a day for up to 5 days; rental up to $50 a day, $500 a visit | Pre-existing conditions, repairs covered by insurance or the manufacturer&rsquo;s warranty, normal wear and tear, racing, carbon fiber wheels |
| GAP, with Allstate | The difference between the insurance payout and what you owe; in some states up to a $1,000 deductible | &ldquo;The GAP Addendum may not waive your entire loan balance&rdquo; |
| Tire and Wheel | 5 years, &ldquo;no deductibles, no mileage limits&rdquo; | Tires with less than 3/32&Prime; tread, pre-existing and cosmetic damage, carbon fiber wheels |
| LoJack | Theft protection warranty up to $10,000 if the car is not recovered in 30 days | Early Warning alerts cost extra (&ldquo;available for an additional fee&rdquo;) |
| Windshield | 5-year coverage, $0 deductibles, transferable to the next private buyer | Cracks or chips over 6 inches; repairs your insurance covers |

Enterprise&rsquo;s warranty FAQ says the service contracts &ldquo;can supplement the manufacturer&rsquo;s warranty while it is still active,&rdquo; while the eMRP footnote excludes &ldquo;repairs covered by your primary insurance coverage or manufacturer&rsquo;s warranty.&rdquo; Both can be true, but on a young car you may pay for months of overlap. Its fees FAQ also lists &ldquo;Extended warranty fees&rdquo; among new-car charges that &ldquo;You will not encounter&rdquo; buying used from Enterprise; that holds for mandatory fees, and these products are optional. If you buy a service contract, the Buyers Guide notice applies: &ldquo;If you buy a service contract within 90 days of your purchase of this vehicle, implied warranties under your state&rsquo;s laws may give you additional rights.&rdquo; See [whether an extended warranty is worth it](https://baronauto1.com/financing/is-an-extended-warranty-worth-it/#ninety-days) and [GAP insurance](https://baronauto1.com/financing/gap-insurance/).

## Complaints and reviews: what the public record shows

Enterprise Holdings is privately owned, so there are no SEC filings to read, and Enterprise Car Sales does not lend, so the CFPB&rsquo;s complaint database lists no company by that name (we checked its company index on 6 October 2026). That leaves the review platforms. Complaints there are unverified consumer reports, and counts grow with a company&rsquo;s size; Enterprise claims &ldquo;2M+ Vehicles Sold&rdquo; and, on its credit-union page, &ldquo;100K+ Annual customers.&rdquo;

**Enterprise Car Sales on BBB and Trustpilot, as each printed it on 6 October 2026, beside Enterprise&rsquo;s own claims**

| Source | What it showed | Keep in mind |
| --- | --- | --- |
| [BBB rating](https://www.bbb.org/us/mo/saint-louis/profile/new-car-dealers/enterprise-car-sales-0734-1000034427) | A+, not BBB accredited; 34 years in business; 29 locations listed | &ldquo;Customer Reviews are not used in the calculation&rdquo; of the grade |
| BBB complaints | 265 in 3 years; 95 closed in the last 12 months; 206 answered, 58 resolved, 1 unresolved | BBB asks readers to weigh &ldquo;the company&rsquo;s size and volume of transactions&rdquo; |
| BBB complaint types | Product 97 (37%), service or repair 88 (33%), sales and advertising 41, order 17, billing 13, customer service 9 | Product plus service or repair is 70% of the total (our arithmetic) |
| BBB reviews | 1.24 of 5, &ldquo;Average of 21 Customer Reviews&rdquo; | 9 of the 10 most recent were one-star |
| [Trustpilot](https://www.trustpilot.com/review/www.enterprisecarsales.com) | 2.5 (&ldquo;Poor&rdquo;) from 106 reviews; 55% one-star, 34% five-star; 22 in the last 12 months | &ldquo;This company hasn&rsquo;t invited customers recently&rdquo;; all 20 latest are unprompted |
| Enterprise&rsquo;s own claims | &ldquo;4.8 Average Rating on Google&rdquo; (as of 2/13/2026); &ldquo;4.7 Average customer rating&rdquo; on another page | Not checked; the two figures differ |

Both samples are small and both read the opposite way from Enterprise&rsquo;s Google figure, so weigh what complaints say rather than the scores. The 10 most recent BBB complaints (6 August to 19 September 2026) are the clearest window: 8 are filed as Product Issues, and by our reading of the public threads 5 report a mechanical fault after purchase, 3 a missing or faulty part (a key fob, a windshield seal, a steering-wheel control) and 2 do not state the issue. Six are marked Resolved, meaning the buyer confirmed it, and 4 Answered. The pattern points at the two things a buyer controls: an independent inspection inside the buyback window, and the written warranty terms.

Of Trustpilot&rsquo;s 20 most recent reviews, 12 are one-star and 7 five-star; the company &ldquo;Hasn&rsquo;t replied to negative reviews,&rdquo; and Trustpilot says it does not &ldquo;fact-check reviews.&rdquo; A web search on 6 October 2026 found no FTC or state attorney-general action naming Enterprise Car Sales; that is a search result, not a clearance. We read Carvana&rsquo;s and EchoPark&rsquo;s terms the same way in our [Carvana review](https://baronauto1.com/buying-guides/carvana-review/) and [EchoPark review](https://baronauto1.com/buying-guides/echopark-review/).

## Before you sign at Enterprise Car Sales

- **Ask where this car came from.** Enterprise rental, lease return, auction buy or trade-in; then check the history report agrees.
- **Run the VIN through NHTSA&rsquo;s recall lookup yourself,** and get any open recall fixed, or the promise to fix it in writing, before you sign.
- **Get the out-the-door total in writing:** price, taxes, title and registration, the documentation fee and any transfer fee.
- **Read the Buyers Guide on the window,** then ask for the text of the 12-month/12,000-mile powertrain warranty and the balance of any factory warranty, with its in-service date.
- **Ask for the 7-Day Buyback terms in writing** and note the odometer at delivery: the window closes at 7 days or 1,000 miles, whichever comes first, less $200.
- **Test-drive before signing, and book an independent inspection inside the 7 days.**
- **Ask for Enterprise&rsquo;s service records and the completed certification checklist** for the car.
- **Bring a loan preapproval,** compare it with the offers Enterprise&rsquo;s lenders return, and check for prepayment penalties.
- **Decline optional products you have not priced,** and check what each excludes while the factory warranty still runs.

## Common questions

### Is it a good idea to buy a car from Enterprise?

It can be, if the specific car checks out. You get a fixed price, a 7-day, 1,000-mile buyback (less a $200 restocking fee), a 12-month/12,000-mile powertrain warranty, a year of roadside assistance and a detailed inspection list. The trade-offs are more miles than the model year suggests, warranty and buyback terms shown only at the dealership, and sources beyond the rental fleet. Check recalls, read the history report and use the 7 days for an independent inspection.

### Why are Enterprise Car Sales cars so cheap?

Enterprise says it prices its recent-model cars &ldquo;lower than the market&rdquo; and that 75% are below the Kelley Blue Book typical listing price, with no date or method given. Many of its cars carry more miles than others of the same model year, which lowers their value, so compare against cars with similar mileage and add taxes and fees first.

### Can you haggle prices at Enterprise Car Sales?

Not on the car. Enterprise says it &ldquo;offers no-haggle pricing on all vehicles for sale,&rdquo; and its consultants are paid the same whatever you buy. Your trade-in, loan rate and optional products are still open.

### Is it hard to get approved through Enterprise Car Sales?

Enterprise &ldquo;does not offer financing directly&rdquo;; it passes your application to a network of lenders, including credit unions, and publishes no minimum credit score. Its guide says dealer financing &ldquo;May work with a network of lenders, including those with flexible requirements.&rdquo; Approval and rate are the lender&rsquo;s call.

### Can you return a car to Enterprise Car Sales?

Yes, within 7 days of purchase or 1,000 miles beyond the odometer reading at purchase, whichever comes first, for &ldquo;the exact price originally paid minus a $200 restocking fee (as allowed by law).&rdquo; &ldquo;Restrictions apply,&rdquo; so get the written terms before you sign.

### Does Enterprise Car Sales sell cars with open recalls?

For a car that was a covered rental vehicle when Enterprise received a recall notice, 49 U.S.C. 30120(i) allows the sale only after the defect is remedied. Enterprise says it will &ldquo;review any open safety recalls,&rdquo; but its pages do not say every open recall is fixed before sale, and the statute does not reach recalls announced after you buy. Check the VIN on NHTSA&rsquo;s lookup yourself; recall repairs are free.

## Sources and further reading

- [NHTSA recall lookup](https://www.nhtsa.gov/recalls)
- [16 CFR § 455.2 (Consumer sales — window form)](https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-455/section-455.2)
- [16 CFR Part 702 (Pre-Sale Availability of Written Warranty Terms)](https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-702)

Recall, complaint and safety-rating figures on this page were retrieved from the federal databases above on August 19, 2026. Federal data changes — re-check any VIN before you rely on it.

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