---
title: "Truist Auto Loan: Rates, Who Can Apply, Payoff and the RAC Sale"
description: "Truist auto loans, read 9 Oct 2026: a 5.65% to 14.27% secured range, who can apply where, limits, payoff, the Regional Acceptance sale and CFPB records."
url: "https://baronauto1.com/financing/truist-auto-loan/"
type: "article"
published: "2026-10-09"
modified: "2026-10-09"
site: "Baron Auto"
disclaimer: "This site is under new ownership and is not affiliated with Baron Auto Emporium dealership."
---

# Truist Auto Loan: Rates, Who Can Apply, Payoff and the RAC Sale

> Truist auto loans, read 9 Oct 2026: a 5.65% to 14.27% secured range, who can apply where, limits, payoff, the Regional Acceptance sale and CFPB records.

*Car Loans & Credit · 22 min read · 4,935 words*

## The short version

- “Truist auto loan” means two products. The secured loan (the car is collateral) is sold in branches in 17 states and DC, by phone if you already have a Truist account, and through “eligible dealerships nationwide.” Online and nationwide, Truist sells LightStream, an unsecured loan.
- On 9 October 2026 Truist printed a secured range of 5.65% to 14.27% APR, with no “as of” date, the same range it showed on 6 October. “Excellent credit” is needed for the bottom, and “Less than a majority of applicants qualified for lowest rate.”
- Printed limits: $3,500 to $400,000, up to 84 months, cars up to 20 prior model years and 120,000 miles. No origination fee or prepayment penalty; late fees “vary by state.”
- Truist’s page for car dealers offers them a “rate spread up to 2%” on the loans they arrange. Bring your own approval to the finance office.
- On 15 September 2026 Truist told the SEC it had agreed to sell $5.5 billion of auto loans, “substantially all assets” of its near-prime lender Regional Acceptance, with closing expected in late 3Q26 or early 4Q26. No buyer is named.
- Truist’s indirect auto book fell from $25.7 billion to $23.8 billion in the first half of 2026. The CFPB lists no enforcement action titled Truist and holds 1,668 vehicle complaints naming “TRUIST FINANCIAL CORPORATION”.

Can you get a Truist auto loan, and on what terms? Yes, but which loan depends on where you live and how you buy. Truist’s [auto loans page](https://www.truist.com/loans/auto-loans), read on 9 October 2026, offers a secured loan through branches, phone and dealers, and LightStream’s unsecured loan online. We read Truist’s eight auto pages, its payment-relief guide and two pages for car dealers; Truist Financial Corporation’s [September 2026 8-K exhibit](https://www.sec.gov/Archives/edgar/data/92230/000009223026000105/ex991slide.htm), its [June 2026 10-Q](https://www.sec.gov/Archives/edgar/data/92230/000009223026000099/tfc-20260630.htm) and its 2025 10-K; the CFPB enforcement index; and CFPB complaint counts. We applied for nothing, entered no ZIP code, and this site has no commercial relationship with Truist or any lender.

**Figure: A Truist car loan in Truist’s own words, 9 October 2026**

What Truist’s auto, dealer and payment-relief pages and its September 2026 8-K said at each step, from applying to paying off.

Source: Truist’s auto loan, new car, used car, private party, refinance, lease buyout and calculator pages, its payment-relief guide and two dealer-facing pages (truist.com), read 9 October 2026; Truist Financial Corporation’s Form 8-K of 15 September 2026. The rate range carries no "as of" date and changes.

## Two car loans under one name

Truist’s overview page says: “Depending on your location, you can choose between a secured car loan (with collateral) or an unsecured car loan (no collateral).” The two are different products with different rules.

- **The Truist secured loan.** The car secures the debt and Truist holds the title until it is paid. Truist says this loan’s “interest rates tend to be lower.” Where it is sold: “Secured auto loans are available at eligible dealerships nationwide, and in branches in the following states: AL, AR, DC, FL, GA, IN, KY, MD, MS, NJ, NC, OH, PA, SC, TN, TX, VA, WV.” That is 17 states plus DC (our count).
- **How you apply for it.** “You can apply for a secured auto loan in person or, if you have a Truist account, apply by phone.” The product pages repeat it: “Apply in person, or by phone if you have a Truist account.” No online application for the secured loan appears on any page we read.
- **LightStream.** “Unsecured auto loans are available nationwide. You can apply for an unsecured auto loan online.” It is a personal loan with no lien on the car, and Truist warns it “may have a higher interest rate compared to a secured loan.” Our [LightStream review](https://baronauto1.com/financing/lightstream-auto-loan/#secured-vs-unsecured) covers its rates, its Rate Beat Program and its fees.

So a buyer outside those states who does not bank with Truist has two routes to Truist money: LightStream online, or a secured contract a dealer arranges. Each product page also has a ZIP-code box to show “loans available in your area”; we did not use it.

**Truist’s car-loan routes as its pages described them on 9 October 2026**

| What you are financing | Truist secured loan | LightStream unsecured loan |
| --- | --- | --- |
| New car from a dealer | Yes | Yes |
| Used car from a dealer | Yes, up to 20 prior model years and 120,000 miles | Yes, no age or mileage limit |
| Used car from a private seller | Yes, same limits | Yes |
| Refinance | Yes; a Truist secured loan needs 6 contractual payments first | Yes, but not to refinance a LightStream loan or take cash out |
| Lease buyout | Yes; the new lender holds the title until paid in full | Yes |
| Classic car | No page | Yes, $5,000 to $100,000 |
| How to apply | In a branch, or by phone with a Truist account; or through an eligible dealer | Online |

What you need: “income and employment information, driver’s license, and verification of the personal information you’ve provided (such as your address).” A purchase needs “a copy of the bill of sale or buyer’s order”; a refinance needs your current registration. Truist says “There is no set credit score requirement for auto loan approval,” may suggest “a cosigner or joint applicant,” and does not require pre-approval. Our [pre-approval guide](https://baronauto1.com/financing/car-loan-preapproval/) explains why arriving with one still helps.

Our readings of [U.S. Bank](https://baronauto1.com/financing/us-bank-auto-loan/), [PNC](https://baronauto1.com/financing/pnc-auto-loan/), [Wells Fargo](https://baronauto1.com/financing/wells-fargo-auto-loan/), [Huntington](https://baronauto1.com/financing/huntington-auto-loan/) and [Fifth Third](https://baronauto1.com/financing/fifth-third-auto-loan/) use the same method.

## Truist auto loan rates on 9 October 2026

Truist prints one range for its secured car loan and repeats it on the new car, used car, private-party, refinance and lease buyout pages: “Fixed rates from 5.65% to 14.27% APR.” Its calculator page gives the same range. No page puts an “as of” date beside it, so the date that matters is the day you read it. Our LightStream review read the same 5.65% to 14.27% on 6 October 2026, so the range did not move that week. The disclosure says “Advertised rates and terms are subject to change without notice.”

The footnote under the range sets the conditions in Truist’s words:

- “Your loan terms, including APR, may differ based on amount, term length, and your credit profile.”
- “Excellent credit is required to qualify for lowest rates.”
- “Less than a majority of applicants qualified for lowest rate.”
- Offers are “subject to credit approval under Truist underwriting guidelines including qualifying loans with certain debt to income, FICO® scores and other underwriting credit criteria.”

Truist prints no score, amount, term or vehicle age that earns 5.65%, and no rates by term; its calculator page says only that “Shorter loan terms (36-48 months) typically come with lower interest rates.” No autopay or relationship discount is printed for the secured loan. LightStream’s rates are quoted with an AutoPay discount, and its disclosure gives a number the secured one does not: “At least 33.00% of approved applicants applying for the lowest rate qualified” between 1 April and 30 June 2026.

**A range is not a quote.** 5.65% to 14.27% is 8.62 percentage points wide (our arithmetic), and Truist says less than a majority of applicants reach the bottom. Your rate is the one on your own approval, and Truist says it holds for 30 days once you are approved “as long as there are no changes to your application or loan terms.”

Truist prints one payment example, undated: “a consumer who finances a new car for $25,000 at a term of 84 months and at an annual percentage rate (APR) of 6.18% would remit 84 payments of $366.00.” The same new-car example appears on the used car, private-party, refinance and lease buyout pages. When we rerun it with the standard loan formula, $25,000 over 84 months at 6.18% comes to $367.37 a month, or $115.08 more over the loan than Truist’s figure; $366.00 matches an APR of about 6.07% (our arithmetic). Truist prints no assumption that would explain the gap, so the example cannot check a quote to the cent.

The two ends of the range on Truist’s own example amount (our arithmetic, not offers):

**$25,000 at the ends of Truist’s printed secured range, read 9 October 2026 (our arithmetic)**

| Term | At 5.65% APR | At 14.27% APR | Difference a month | Difference over the loan |
| --- | --- | --- | --- | --- |
| 60 months | $479.26 a month; $3,755.60 interest | $585.21 a month; $10,112.60 interest | $105.95 | $6,357.00 |
| 84 months | $361.03 a month; $5,326.52 interest | $472.24 a month; $14,668.16 interest | $111.21 | $9,341.64 |

Where you land in the range moves the cost by thousands of dollars, and 84 months instead of 60 adds $1,570.92 of interest at the low rate, $4,555.56 at the high end. Our guide to [used car loan rates](https://baronauto1.com/financing/used-car-loan-rates/#the-term) explains why the longer term costs more even when the payment is smaller.

## Limits, fees, rate lock and funding

Truist’s comparison tables print the same secured-loan terms on each product page:

- **Amount:** “$3,500 to $400,000,” with a footnote that the “Minimum loan amount may vary in some states to comply with applicable law.”
- **Term:** “Up to 84 months.”
- **The car:** “Up to 20 prior model years” and “Up to 120,000 miles” on the used car, private-party, refinance and lease buyout pages. The private-party FAQ says “a car up to 20 years old,” which can differ by a model year, so check the cutoff before you shop.
- **Fees:** “No pre-payment penalties. Late payment and returned payment fees vary by state.” Both loans have “no origination fee.” No late-fee amount or grace period is printed; look in your contract.
- **Rate lock:** 30 days from approval, if nothing in the application or terms changes.
- **Funding:** “As soon as today” for both loans. The conditions printed for same-day money (a wire, a banking day, e-signing before 2:30 pm ET) belong to LightStream; for the secured loan the footnote only says “Your loan officer will provide you with guidance on what documentation is needed.”
- **Paying:** the secured loan takes “Digital, Autopay, mail, phone, in-branch”; for LightStream the table lists “Digital”, by AutoPay or invoice.

Dealer charges are separate; see our guide to [dealer fees](https://baronauto1.com/financing/what-are-dealer-fees/).

## Buying through a dealer: Truist’s indirect loans

Truist’s 10-K describes its “indirect auto” portfolio as “secured indirect installment loans to consumers for the purchase of new and used automobiles,” originated “through approved franchised and independent dealers throughout the Truist market area and nationally through Regional Acceptance Corporation.” The CFPB calls this indirect auto financing “because the dealer is between you and the lender”: a lender that agrees to finance the loan quotes the dealer a “buy rate.”

Truist’s pages for dealers, read the same day, show what the dealer is offered. “We’re an indirect prime auto finance company with dealer relationship managers across the United States.” Among the benefits it lists:

- “Competitive compensation program allowing rate spread up to 2%”
- “100% flat paid upfront for contracts at retention”
- “Financing terms up to 84 months”
- “Enhanced vehicle values through our certified pre-owned program”

Its broader dealer page lists “Flat fee service paid at 100%,” same-day funding and eContracting through Dealertrack and RouteOne. A rate spread is the room a dealer has to add to the rate the lender approves. The [CFPB explains](https://www.consumerfinance.gov/ask-cfpb/what-is-the-difference-between-dealer-arranged-and-bank-financing-en-759/) that a dealer’s rate is generally the buy rate “plus additional interest that compensates them for handling your financing.” Truist’s page gives the ceiling, not what any dealer charges. On a dealer-arranged Truist contract, the APR you are shown may sit above the rate Truist approved.

**Know your number before the finance office.** If you live in a branch state, apply for the secured loan yourself first, or get a quote from another lender, then compare it with the dealer’s APR line by line. Our guide on [credit scores and the buy rate](https://baronauto1.com/financing/credit-score-to-buy-a-car/#buy-rate) explains what to ask for, and the [pre-approval guide](https://baronauto1.com/financing/car-loan-preapproval/#at-the-desk) covers what happens at the desk.

**Figure: Annotated photograph**

Three numbered callouts over the photograph mark the phone, the hole punch and the stapler, each with one fact from Truist’s auto loan and dealer pages.

Truist’s auto loan and dealer pages, read on 9 October 2026: Truist’s secured car loan: apply in a branch, or by phone if you hold a Truist account (callout 1); Truist’s dealer page offers dealers a rate spread of up to 2%: bring your own approval (callout 2); paying a Truist secured loan off early carries no prepayment penalty, Truist says (callout 3). The photograph is illustrative.

## Refinancing, lease buyouts and private-party cars

**Refinance.** Truist says that if you refinance with it, “you’ll use funds from your new Truist loan to pay off the remaining balance on your existing auto loan.” Three rules from the overview FAQ:

- “If you have an existing Truist secured auto loan, you’ll need to make 6 contractual payments before you can refinance.”
- “the vehicle title must be in your name, and you’ll need a copy of your current registration.”
- On owing more than the car is worth: “Most lenders, including Truist, have limits on how much negative equity they’re willing to refinance.” You may need to pay down the difference or roll it into the new loan. Our [negative equity guide](https://baronauto1.com/financing/negative-equity-car-loan/#refinancing) walks through both.

Truist says its refinance loans carry “no origination fees and no pre-payment penalties,” and adds: “You can check your current auto loan to see if there is a pre-payment penalty.” Our [refinancing guide](https://baronauto1.com/financing/refinance-a-car-loan/) shows whether a lower rate saves money once the term resets.

**Lease buyout.** Same range and limits. “With a secured lease buyout loan, the new lender holds the car title until the loan is paid in full. The title is transferred from your leasing company to the new lender.” A buyout price can include “a purchase option fee, state sales tax, title and registration fees, and potential dealer documentation fees”; our [lease buyout guide](https://baronauto1.com/financing/lease-buyout/) explains the residual.

**Private seller.** Truist’s secured loan covers private-party purchases within the same 20-year, 120,000-mile limits, and the application includes a hard credit inquiry. Truist’s own advice for the handover: “ensure the title is transferred to your name before paying the seller, and consider using a check or money order rather than cash so there is a record of payment.” With a secured loan the lender also needs its lien recorded on that title; our [private-party loan guide](https://baronauto1.com/financing/private-party-auto-loan/#title) shows the order of steps.

## Payments, payoff and your title

“Payments for a Truist secured auto loan can be accepted by mail, phone, through your online or mobile banking, or in a branch.” Truist’s overview page prints a customer line and a payment address; loan details are “in your monthly statement” and online banking.

To pay off a secured loan, Truist lists four steps in online banking:

1. Sign in to online banking.
2. Select your auto loan from the Dashboard.
3. Select Account details in the top right corner “to view your loan balance (payoff amount) as of today.”
4. Select the Make payment button and follow the prompts.

“There are no pre-payment penalties for paying off your loan early.” The payoff shown is “as of today,” so pay it the day you look it up, or ask Truist for the amount good through the date your money will arrive.

Truist’s pages do not say how long it takes to release its lien or send the title after payoff, and we found no lien-release page on truist.com. That gap matters: the most common end-of-loan complaint about Truist in the CFPB database is “Unable to receive car title or other problem after the loan is paid off,” with 163 complaints (see [the complaint counts below](#records)). If the title has not arrived within your state’s usual window, ask Truist in writing for the lien-release date and how it was sent.

For the vehicle-loan interest deduction, Truist says “Your January 2026 statement will include the total amount of interest you paid in 2025.”

## If you fall behind

Truist’s payment-relief guide says relief “allows you to temporarily suspend your payments on your auto loan”:

- **Who qualifies:** “you need to have a strong payment history and generally, your account should be open for at least 9 months before applying.” Causes it names include a temporary drop in income and natural disasters.
- **How long:** “Generally, short-term payment relief is for no more than 90 days.”
- **What happens to the loan:** relief may “Extend the maturity date of your loan by the number of payments you suspended for installment loan accounts like auto loans.”
- **What it does not do:** it does not “Stop interest from accruing on your account”, so you pay more interest over the life of the loan, and it does not extend optional insurance or coverage.
- **If you are already behind:** you can still ask, but “penalties for missed payments prior to providing payment relief will still apply.”
- **After relief:** if you still cannot pay, an auto loan modification may involve “a reduction in the interest rate, an extension of the length of time for repayment, a different type of loan, or any combination of the three.” A modification’s new terms are reported to the credit bureaus.

Requests go through online banking (the loan’s “More” menu, then Payment Relief) or by phone on weekdays. Ask early. Truist’s 10-K says it places indirect auto loans on nonperforming status at 90 days past due and evaluates them for charge-off at 120 days; branch-made loans in its “other consumer” line run 90 to 120 days for both. Those are accounting thresholds; repossession follows your contract and state law. Our guide to [car repossession](https://baronauto1.com/financing/car-repossession/) explains the notices and the right to get the car back.

## The Regional Acceptance sale

Regional Acceptance Corporation is the Greenville, North Carolina lender that Truist’s 10-K says makes its “nonprime and near-prime automobile finance” loans nationally. On 15 September 2026, before a conference talk, Truist furnished a [Form 8-K](https://www.sec.gov/Archives/edgar/data/92230/000009223026000105/tfc-20260915.htm) saying it was disclosing “a recently signed transaction related to its strategic decision to exit the near-prime auto lending business.” The one-slide exhibit, titled “Strategic exit of near-prime auto lending and illustrative AFS repositioning,” says Truist:

- “Entered into an agreement to sell $5.5B of auto loans representing substantially all assets of Regional Acceptance Corporation (RAC)”;
- expects “Closing anticipated in late 3Q26 or early 4Q26, subject to satisfaction of customary closing conditions”;
- says “RAC pre-tax earnings were approximately breakeven through the six months ended June 30, 2026”;
- expects the sale to generate “$5.2B of net proceeds and a $535MM loan loss reserve recapture”;
- is exiting “non-core, less profitable near prime auto lending,” consistent with discontinuing marine and RV loans, and that a “Broader strategic review is ongoing.”

The slide adds that “All financial metrics are preliminary estimates.” It does not name the buyer, give a price beyond those two figures, or say who will service the loans after closing. Truist’s filing index, read on 9 October 2026, listed no later 8-K. Against the $23.8 billion indirect auto book of 30 June 2026, $5.5 billion is about 23.1% (our arithmetic; the slide gives no as-of date, so treat it as scale).

Regional Acceptance’s own SEC filing, read for our review on 7 October 2026, records a March 1996 agreement to become a subsidiary of Southern National Corporation, which EDGAR shows was renamed BB&T Corp in 1997 and became Truist Financial Corp in December 2019. On 9 October 2026 its home page still described it as “an affiliate of Truist” and carried no notice of the sale.

**If your loan is with Regional Acceptance.** Keep paying through the channels on your statement. If a letter arrives naming a new owner or servicer, check it against Regional Acceptance’s own site or statement before you change where you send money, and keep proof of every payment made around the switch. The CFPB already holds 48 Truist vehicle complaints filed under “Loan sold or transferred to another company.” Our [Regional Acceptance review](https://baronauto1.com/financing/regional-acceptance-review/#payoff-and-title) covers its payment, payoff and title steps.

## What Truist’s filings say about its car loans

Truist reports one “indirect auto” line: dealer loans in its market area plus Regional Acceptance’s national book. Branch-made car loans are not broken out; the 10-K puts “secured and unsecured loans originated through the Truist branch network” and LightStream in “other consumer” with boat, RV and point-of-sale loans.

**Truist’s indirect auto portfolio by quarter, from its 10-Q for the quarter ended 30 June 2026 ($ millions unless stated)**

| Quarter ended | Average loans | Nonperforming loans | 30 to 89 days past due | Net charge-offs (annualized) |
| --- | --- | --- | --- | --- |
| 30 June 2026 | 24,430 | 569 | 521 | 1.73% |
| 31 March 2026 | 25,342 | 455 | 508 | 2.14% |
| 31 December 2025 | 25,639 | 267 | 679 | 2.10% |
| 30 September 2025 | 24,964 | 247 | 620 | 1.99% |
| 30 June 2025 | 24,158 | 240 | 582 | 1.63% |

Five things in the filings matter to a borrower:

- **The book grew, then shrank.** Indirect auto loans stood at $23,089 million at the end of 2024 and $25,659 million at the end of 2025, “a $2.6 billion increase in indirect auto portfolio primarily due to higher production.” By 30 June 2026 the balance was $23,840 million, down $1,819 million or 7.1% in six months (our arithmetic).
- **Truist is pulling back.** The June 10-Q says that in the second quarter Truist “further reduced originations in less strategic and less profitable consumer lending units such as prime and non-prime auto.” Yet the same report credits “higher indirect lending in the Service Finance and prime auto portfolios” for six-month growth in average loans. It does not mention Regional Acceptance.
- **Nonperforming loans more than doubled, partly by definition.** Indirect auto nonperforming loans rose from $267 million to $569 million in six months, 2.1 times as much (our arithmetic). Truist explains that the increase “was driven by an enhancement to nonaccrual criteria for certain loans in that portfolio effective January 1, 2026 to prospectively include accounts in which cumulative payment extensions are at or above 12 months.” In plain terms: loans with a year or more of payment extensions now count as nonperforming.
- **Extensions are common.** In the second quarter of 2026 Truist modified $618 million of indirect auto loans for borrowers in financial difficulty, 2.59% of the class; $595 million of that was payment delays averaging 9 months. Over the first half the total was $991 million, 4.16% of the class.
- **Reserves are heavy.** On 30 June 2026 indirect auto held 20.8% of Truist’s loan-loss allowance ($1,034 million) while making up 7.2% of its loans, about 2.9 times its share (our arithmetic). Annual net charge-offs were 2.00% of average indirect auto loans in 2025, 2.11% in 2024 and 1.66% in 2023.

Truist’s average yield on the whole indirect auto book was 7.06% in the second quarter of 2026, against 7.32% a year earlier. That blends prime and near-prime contracts and is what Truist earned, not a rate offered to anyone. Truist says the Regional Acceptance sale will reduce its nonperforming loans “by >10 bps” and net charge-offs “by ~10 bps annually.”

## Regulators, court records and CFPB complaints

**Who supervises Truist Bank.** The 10-K says Truist Bank is “a North Carolina state-chartered commercial bank that is not a member of the Federal Reserve System,” supervised by the North Carolina Commissioner of Banks and the FDIC, with the CFPB covering federal consumer financial law. The parent answers to the Federal Reserve. The OCC, which oversees national banks, is not Truist Bank’s regulator; we did not search its records, or FDIC or North Carolina orders.

**The CFPB.** On 9 October 2026 the CFPB’s [enforcement-action index](https://www.consumerfinance.gov/enforcement/actions/?title=truist) returned no results for the titles “truist,” “bb&t” and “branch banking.” Our Regional Acceptance review found none for “regional acceptance” on 7 October. The title “suntrust” returned one record, SunTrust Mortgage, Inc.: a federal court action filed 17 June 2014 (docket 1:14-cv-01028) over mortgage servicing, listed as expired, terminated or dismissed. It does not concern car loans.

**Court cases.** The 2025 10-K describes one legal proceeding in detail, Bickerstaff v. SunTrust Bank, a Georgia class action over overdraft fees. We found no auto-lending case described in the filings we read, and we read no state attorney-general action about Truist car loans.

**Complaint counts.** The CFPB database files Truist’s car-loan complaints under “TRUIST FINANCIAL CORPORATION”: 1,668 vehicle loan or lease complaints received through 8 October 2026, the first on 27 February 2020 (1,626 about loans, 41 about leases). That ranks 17th among 1,152 companies named in the product. Older complaints sit under the pre-merger names, “BB&T CORPORATION” (231, the last received in February 2020) and “SUNTRUST BANKS, INC.” (105, the last in January 2020); with them the total is 2,004. Complaints are unverified consumer reports, not findings, and counts grow with a lender’s size. The database does not say whether a complaint concerns a branch loan, a dealer contract, LightStream or Regional Acceptance.

**Vehicle loan or lease complaints naming TRUIST FINANCIAL CORPORATION, received through 8 October 2026 (CFPB; shares are our arithmetic)**

| Issue | Complaints | Share | Largest sub-issue |
| --- | --- | --- | --- |
| Managing the loan or lease | 615 | 36.9% | Billing problem (354) |
| Problems at the end of the loan or lease | 308 | 18.5% | Unable to receive car title or other problem after the loan is paid off (163) |
| Repossession | 204 | 12.2% | Loan balance remaining after the vehicle is repossessed and sold (63) |
| Getting a loan or lease | 202 | 12.1% | Credit denial (59) |
| Incorrect information on your report | 128 | 7.7% | Account information incorrect (54) |
| Struggling to pay your loan | 123 | 7.4% | Denied request to lower payments (62) |
| Four smaller issues | 88 | 5.3% | Credit reporting, investigations and monitoring |

Yearly counts ran from 94 in 2020 (from late February) to 368 in 2025, the highest year, with 316 in 2026 up to 8 October. Truist closed 156 complaints (9.4%) with monetary or non-monetary relief and answered 98.4% on time; 221 (13.2%) carry a Servicemember tag. On payoff, 107 complaints concern “Problem with paying off the loan” on top of the 163 about titles. The CFPB has served no complaint narratives since 30 September 2026, so we report counts only. You can [search the database](https://www.consumerfinance.gov/data-research/consumer-complaints/) yourself.

## Before you sign a Truist car loan

- **Know which loan you are getting.** Secured (Truist holds the title, 5.65% to 14.27% APR printed on 9 October 2026) or LightStream (unsecured, online). Truist says the secured rate tends to be lower.
- **Check where you can apply.** Branches in 17 states and DC, by phone only with a Truist account, otherwise through an eligible dealer or LightStream.
- **Check the car.** Secured loans stop at 20 prior model years and 120,000 miles; amounts run $3,500 to $400,000 and terms up to 84 months.
- **Get your own approval first.** It locks for 30 days. At a dealer, compare it with the contract APR: Truist’s dealer page allows a rate spread of up to 2%.
- **Read the fee lines.** No origination fee and no prepayment penalty are printed; late and returned-payment fees vary by state, so find them in your contract.
- **Price the term, not just the payment.** On $25,000, 84 months instead of 60 costs $1,570.92 more interest at 5.65% (our arithmetic).
- **Plan the payoff.** Take the payoff amount “as of today” from online banking, then follow up in writing until your state shows the lien released and the title reaches you.
- **Regional Acceptance borrowers:** keep paying as your statement says and verify any notice of a new owner or servicer before redirecting payments.

## Common questions

### Can I get a Truist auto loan if I don’t live near a branch?

Not directly as a secured loan. Truist sells its secured loan in branches in 17 states and DC and by phone to people who already have a Truist account; elsewhere it reaches buyers through “eligible dealerships nationwide.” Anyone in the country can apply online for LightStream, Truist’s unsecured loan, which Truist says may carry a higher rate.

### What credit score do you need for a Truist auto loan?

Truist says “There is no set credit score requirement” for its secured loan, and that it also weighs income, payment history and debt-to-income. Its lowest rate needs “Excellent credit,” and “Less than a majority of applicants qualified” for it. LightStream “requires good-to-excellent credit profiles.” See our guide to [credit scores for buying a car](https://baronauto1.com/financing/credit-score-to-buy-a-car/).

### What are Truist auto loan rates right now?

On 9 October 2026 Truist printed “Fixed rates from 5.65% to 14.27% APR” for its secured car loan, undated and “subject to change without notice,” the same range it showed on 6 October. Its only payment example, $25,000 over 84 months at 6.18% for $366.00 a month, is undated, and our rerun gives $367.37.

### How do I find and pay off my Truist car loan?

Truist says loan details are in “your monthly statement” and in online or mobile banking, and you can also call or visit a branch. To pay off, sign in, pick the auto loan from the Dashboard, open Account details for the payoff amount “as of today,” and use Make payment. There is no prepayment penalty. Truist’s pages give no lien-release timeline, so follow up until the title arrives.

### Can I refinance my car loan with Truist?

Yes, with a secured refinance (same range and limits) or a LightStream refinance. The title must be in your name and you need your registration. If your current loan is already a Truist secured loan, you must make 6 contractual payments first, and LightStream cannot refinance a LightStream loan.

### Is Truist selling its auto loans?

Part of them. Truist’s 8-K of 15 September 2026 says it agreed to sell $5.5 billion of auto loans, “substantially all assets” of Regional Acceptance, to exit near-prime auto lending, with closing expected in late 3Q26 or early 4Q26. It names no buyer. The slide describes Regional Acceptance’s loans only and says nothing about Truist’s prime dealer loans, branch loans or LightStream, though the June 10-Q says Truist has cut prime and non-prime auto originations too.

## Sources and further reading

- [CFPB consumer complaint database](https://www.consumerfinance.gov/data-research/consumer-complaints/)
- [CFPB auto loan resources](https://www.consumerfinance.gov/consumer-tools/auto-loans/)
- [CFPB: what is the difference between dealer-arranged and bank financing?](https://www.consumerfinance.gov/ask-cfpb/what-is-the-difference-between-dealer-arranged-and-bank-financing-en-759/)
- [CFPB: how does a lender decide what interest rate to offer me on an auto loan?](https://www.consumerfinance.gov/ask-cfpb/how-does-a-lender-decide-what-interest-rate-to-offer-me-on-an-auto-loan-en-765/)
- [CFPB, Negative Equity in Auto Lending (June 2024)](https://files.consumerfinance.gov/f/documents/cfpb_negative-equity-in-auto-lending-report_2024-06.pdf)
- [FTC vehicle repossession](https://consumer.ftc.gov/articles/vehicle-repossession)
- [UCC Article 9, part 6 — default (uniform text)](https://www.law.cornell.edu/ucc/9/article9)

Recall, complaint and safety-rating figures on this page were retrieved from the federal databases above on August 19, 2026. Federal data changes — re-check any VIN before you rely on it.

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