Crew Carwash Unlimited Club: Prices, Cancelling and the Fine Print

Crew Carwash is an Indianapolis-based express tunnel chain that sells single washes, wash books and an Unlimited Club monthly membership. For anyone deciding whether to join, the most useful fact is how thin and scattered its terms are: one bulleted list, printed in three versions that do not quite agree, and silent on arbitration, courts and damage claims. On 16 October 2026 we read Crew’s Unlimited Club Terms and Conditions, the terms printed in its Unlimited Club FAQs, its “membership is continued” page, its SMS terms and Privacy Policy, its Vehicle Restrictions, its package, fleet and history pages and seven of its own news releases, plus Minnesota’s automatic-renewal statute. We did not sign up, log in or use the location finder, and this site has no commercial relationship with Crew Carwash or any car wash.

Crew’s three wash packages and the prices it prints

Crew sells three exterior packages: Basic, Ultimate and Ultimate 360°. It prints its prices in two images rather than in text, and we read both on 16 October 2026. The single-wash prices sit in an image on the Wash Packages page, with the note “Plus Tax in MN.” The monthly prices sit in an image on the Unlimited Club page, under the heading “Choose Your Unlimited Club Plan.” Neither names a location or an end date.

The single-wash image’s file is stored under October 2025 and its name refers to a fundraiser; the plan image’s file is stored under August 2026 and its name includes “Increase.” Crew’s launch release of August 12, 2025 priced Ultimate 360° at $29 a wash or $44.99 a month, so the $48.99 on its page today is $4 a month, or 8.9%, more, by our arithmetic. Whether a new member pays $48 or $48.99 is shown only in the online sign-up, which we did not open.

The difference between the packages is mostly what happens underneath the car. Basic lists only “Clean & Dry.” Ultimate adds an underbody wash, which Crew says “removes damaging dirt and salt from underneath your vehicle,” and Ultimate 360° adds Underbody Rust Protect, which it says “helps prevent corrosion.” If road salt is why you wash in winter, our guide to protecting a car from rust explains why the underside matters; on Crew’s own lists, Basic does not include it.

When a membership costs less than single washes

Comparing Crew’s own single and monthly prices, a membership costs less than paying per wash from the second wash in a month on Ultimate (two washes are $48 against $43) and on Ultimate 360° (two are $58 against $48, or $48.99). On Basic it takes a third wash: three are $36 against $32, while two are $24. That is our arithmetic, for one car, before any tax. A car washed once a month is cheaper on single washes at every level. Over 12 months at today’s plan-image prices, one car comes to $384 on Basic, $516 on Ultimate and $576 on Ultimate 360° ($587.88 at $48.99), by our arithmetic.

Crew’s Unlimited Club page lists four membership benefits: “Wash as often as you want,” “Wash at any Crew location,” “Exclusive VIP lanes for faster service” and “No contracts.” For “special promotional pricing” it sends you to a location; we do not print promotional prices, which change.

How the Unlimited Club bills

The Terms and Conditions page opens with the basic arrangement: “All unlimited packages and plans are a monthly automatic recharge subscription.” Your card is charged monthly, “typically on the enrollment date, but occasionally, it may process a day earlier or later.” The membership runs “until you submit a cancelation request,” and the “membership is continued” page adds that the “Billing Cycle begins the day of enrollment.” Crew says an agreement to its terms “must be signed at the time the account is opened,” but also that enrolling counts as accepting them.

Several rules decide what a month of membership costs you over time:

• Introductory prices end. “Promotional offers are applicable once per account,” and re-enrolling at a promotional rate “does not guarantee the lower rate.” After your last payment at an introductory rate, the fee moves to “our standard, publicly advertised price for the plan you have chosen.” How long the introductory period lasts depends on which version of the terms you read, as the section on the three versions below shows.
• Price rises are posted, not sent. Crew says promotional or introductory rates “may increase without individual member notification.” For its regular prices it promises “passive notification,” posted “at all locations 30 days or more in advance of the price increase taking effect.”
• A declined card can end the plan. Crew “may terminate plan anytime if the reoccurring charge is declined,” and it “reserves the right to attempt the charge daily for up to 14 days.” Its Privacy Policy says you may get “up to two SMS messages per week” about updating an expired card.
• No cash, no gift cards. “Cash or Crew Gift Cards cannot be accepted for automatic recharge plans.” The terms page offers cash payers a different product: “Frequent washers who want to pay cash can purchase a 6-month Unlimited pass.” No price for it is printed on any page we read.
• Joining online starts the clock. “Memberships purchased online begin at the time of purchase and require a pass to be installed on the vehicle prior to use.” Read with the rule that the billing cycle begins on the day of enrollment, a plan bought online on a Monday and fitted on a Saturday bills from the Monday.
• Crew can close or end things. It may close locations for weather, holidays, maintenance and upgrades, end accounts for “pass abuse, conduct, and/or safety concerns” with or without notice, and change or cancel the program “at any time for any reason.” The terms offer no credit for a closed site, though the FAQs say “We rarely close.”

Giving Crew your email or phone number means you “agree to be contacted” about your account and about “services and promotions.” The Privacy Policy says Crew “does not sell, rent or lease its customer lists to third parties.”

Cancelling, refunds and changing your mind

All three versions of Crew’s terms agree on the deadline: a cancellation request must be made “at least 24 hours before your monthly billing date.” The Terms and Conditions page sends you to crewcarwash.com/manage, the Customer Portal, which it says is available “24/7”; the General FAQs confirm you can cancel your plan there. Phone support keeps office hours (8 am to 5 pm Eastern on weekdays, 8 am to 4 pm on Saturday), so a late-night cancellation goes through the portal.

You may need a number you have never looked at. The Unlimited Club FAQs say you need your Unlimited Club tag number to cancel or update your card, and that it “can be found under the barcode located on the windshield of your vehicle,” or retrieved in the portal. Members signed up at the Champaign, Illinois site use their license plate number instead.

Every version says the same about refunds: “No refunds will be given for mid-month cancellations or for billing cycles with no wash usage.” After you cancel, Crew says, “your plan will continue to be active until your next billing date. You may continue to wash your car during this time.” If you change your mind, you can reactivate at any location or online. And if you need the charges for an employer’s expense claim, past receipts are in the portal.

Three versions of the same terms

Crew prints its Unlimited Club rules three times: on the Terms and Conditions page (which the site’s /terms/ address leads to; its embedded publishing record shows a last change on February 25, 2025), in an FAQ item headed “Unlimited Terms & Conditions” on both FAQ pages (last changed January 16, 2026), and on a page headed “Your Unlimited Club Membership is continued!” (last changed July 15, 2024). They share most of their wording, but not all of it.

All three keep the same core: the 24-hour cancellation deadline, no refunds for mid-month cancellations, one vehicle per pass, and the pass fixed to the lower driver’s side of the windshield.

Which version governs is not obvious. Crew’s SMS terms say the Unlimited Club terms “are expressly incorporated herein” and point to the Unlimited Club page’s “FAQ Section,” where the FAQ item lives, not to the Terms and Conditions page. Crew also says an agreement is signed when the account is opened, which we could not read. Ask for that agreement, keep a copy, and save a dated screenshot of the web version you relied on.

Other places Crew’s own pages disagree

• The Ultimate 360° price. “REG. $48.99” on its own page, $48 in the plan image, $44.99 in the August 2025 launch release.
• Vacuums. “Free” in a December 2021 release about St. Cloud; not called free on the standing Self-Service page (see below).
• The founding. The Crew Story says Joe Dahm opened Mike’s Minit Man in 1948 and his brother Ed joined “A few years later.” Crew’s 2014 release says Joe founded the company in Fort Wayne in 1948 “with his brother, Ed Dahm.”
• Where Crew operates. The Employment FAQ still says “Indiana and Minnesota”; The Crew Story and the 2026 releases add Illinois.
• Water. The FAQs say 55 gallons a wash against 150 in a driveway; The Crew Difference says an average Crew Carwash “uses only 35 gallons of water,” 51% recycled; the Minnesota and Illinois location pages say “40% recycled water.”
• Harm. The FAQs promise “the peace of mind that their vehicle will not be harmed in any way,” while the Vehicle Restrictions page lists 8 conditions under which Crew “cannot be responsible for damage that might occur.”

One car per plan, and the cars that can’t join

The Unlimited Club page says “*One vehicle per plan,” and the terms say each pass must stay on “the interior bottom of the front windshield on the driver’s side.” We found no family plan or second-car discount on any page we read. Crew’s SMS terms expect some people to hold several accounts: they ask anyone who enrolls “more than one Unlimited account to the same mobile phone number” to finish registering the first before starting the next.

Replacing the car is simpler than adding one. “If you know your pass number, please visit any Crew Carwash location to transfer your old Unlimited Club membership to a different vehicle.” Crew does not say whether a new pass costs anything. If you sell the car, cancel or transfer the plan first; nothing in the terms ends it when the car changes hands.

Three kinds of vehicle are treated differently:

• Passenger-carrying work cars. “Commercial rates apply if your primary business is transporting passengers.” Crew does not print those rates, and it does not define “primary business,” so a part-time rideshare driver should ask before joining.
• Dealer cars. “Unlimited Club Memberships are not for use on dealership owned vehicles.” A loaner or a car still titled to a dealer does not qualify.
• Fleets. Businesses use a Business Fleet Account: prepaid washes on any of the three packages, a minimum of 50, a barcode sticker per vehicle, prices on request. There is “no contract to sign,” but “We do not refund unused prepaid washes,” and fleet pass holders “may not use the Unlimited Club lanes.”

Joining does not settle whether Crew will wash your car. The terms say the “Vehicle must meet Crew safety guidelines. Enrollment does not guarantee that these guidelines have been satisfied.” Check the next section before you pay.

The vehicles Crew won’t wash

Crew’s Vehicle Restrictions page opens with a list headed “Vehicles we can’t wash.” It has 21 entries: 20 descriptions of vehicles and a closing line that “Managers reserve the right to turn away any vehicle for any safety concern.” We have grouped them below, in Crew’s words.

Two lines are easy to miss. A temporary spare on the driver’s side puts the car on the list until the full-size tire is back on, and so does a bike rack or hitch carrier left on after a trip: “any rear-mounted rack/attachment.”

The named models matter because a stock vehicle can be excluded, and Crew does not say why each is listed. If you drive anything large, lifted or lowered, measure it and ask the manager before you pull onto the conveyor.

Damage: what Crew says it can’t be responsible for

The second list on the Vehicle Restrictions page is headed “Your vehicle’s safety is our number one concern,” and it is the closest thing Crew publishes to a damage policy. “If you have any of the following, we cannot be responsible for damage that might occur and caution against going through Crew Carwash.” It names 8 conditions:

• Parts of the vehicle that are loose or previously damaged
• Non-factory parts or modifications
• Power antennas
• Spare tire covers
• Power running boards
• Cracked windshields
• Vehicles 15 years or older
• Damage caused by driver error or vehicle safety systems

Two entries reach further than they look. “Vehicles 15 years or older” covers the whole car, and the page does not say whether age counts from the model year or the date of sale. “Damage caused by driver error or vehicle safety systems” covers a driver’s mistake or the car’s own safety systems, without saying which systems. Follow the staff’s instructions on the conveyor.

If your windshield is already chipped or cracked, our guide to windshield replacement costs covers repair or replacement.

What Crew does not publish matters as much: no damage-claim form, no reporting deadline, no statement of what it pays if it accepts a claim, and no response time, on any page we read. Its one standing promise is about the wash itself: “You must be satisfied or we’ll re-wash your vehicle for FREE.”

Vacuums, Interior Clean, wash books and self-serve bays

• Vacuums. The Self-Service page says self-service vacuums “are available at most Crew locations” and are “Always a great value,” but not that they are free, and the Unlimited Club benefits list does not mention them. Only a 2021 release about the St. Cloud, Minnesota site called them “free.” The 2026 releases say customers “have access to self-serve vacuums.” Check at your site.
• Interior Clean. An express interior service, “not a detailing service,” that Crew says takes “10 minutes or less.” An exterior wash is required first, and you can add it to “any wash purchase, book ticket or Unlimited Club wash.” Crew lists 5 Interior Clean sites: Whitestown, two in Noblesville and Avon in Indiana, and Eden Prairie in Minnesota, open every day from 8am to 7pm. While you wait, Crew says, you can “grab a free coffee.” No Interior Clean price is printed on the pages we read.
• Wash books and gift cards. Crew describes its wash books as “Buy 4 Washes, Get 1 FREE,” which by our arithmetic makes 1 wash in 5, or 20%, free; no book price is printed. Gift cards “can be used on any exterior or interior wash” and can be reloaded, but the Unlimited Club terms say they cannot pay for a monthly plan.
• Self-serve bays. “Select Crew locations” have self-service bays “open 24 hours a day, 365 days a year.”
• Tips. Crew’s FAQs say its staff decline tips: “anything we do for you at Crew Carwash is included in the price you pay.”

What Crew’s terms leave out, and the laws that still apply

Read side by side, Crew’s terms are notable for what they do not contain. In the Terms and Conditions page, the FAQ terms, the “continued” page, the SMS terms and the Privacy Policy we found:

• no arbitration clause and no class-action waiver;
• no governing-law or venue clause naming a state or a court;
• no cap on what Crew will pay, and no damage-claim procedure;
• no website terms of use at all: the site’s /terms-of-use/ address returned an HTTP 404 error, and /terms/ leads to the Unlimited Club Terms and Conditions.

As published, the terms neither send disputes to arbitration nor waive a jury; they say nothing about disputes at all. Nothing we read limits ordinary routes such as a written complaint to the site manager, your state attorney general’s consumer office or small claims court, but nothing sets out what Crew owes you either. The agreement signed at sign-up may say more; ask to see it.

Two laws are worth knowing about. A federal statute, 15 U.S.C. 8403, bars charging a consumer online through a “negative option feature” unless the seller discloses the material terms before taking billing information, gets “express informed consent,” and provides “simple mechanisms for a consumer to stop recurring charges.” Minnesota, where Crew runs sites including St. Cloud and Eden Prairie, has an automatic-renewal law, Minnesota Statutes 325G.56 to 325G.62, added in 2024. For agreements “between a seller and a consumer in Minnesota,” it requires, among other things:

• after you accept, a confirmation you can keep that includes the “offer terms,” which the statute defines to include the cancellation policy and, if so, that “the amount of the charge may change” (sections 325G.56 and 325G.57, subdivision 2);
• before any “material change” in the terms, “a clear and conspicuous notice” to the consumer; the statute says a change made without it “is void and unenforceable” (subdivision 3);
• for continuous service, written notice “at least once per calendar year via mail or email” (subdivision 5);
• a website with subscription management to include a “termination election,” and termination of continuous service to take effect “no later than 31 days” after a verified notice (sections 325G.60 and 325G.59).

Crew’s terms describe notice of a regular-price rise as a sign posted at its locations 30 days ahead. Whether that, or any other part of Crew’s process, meets the Minnesota statute is for a lawyer or the Minnesota attorney general to say, not this page; if a price change surprises a Minnesota member, the statute is the text to read.

Our pages on Quick Quack, Club Car Wash, Flagship Carwash and Whistle Express read those chains’ own terms; each sets its own rules, and none of theirs is stated here.

Who owns Crew Carwash: the Dahm family and the 2014 split

Asked whether it sells franchises or is publicly held, Crew’s FAQs say: “The short answer to both is no. We are a family owned company, based in Indianapolis, Indiana. ... We have no plans to franchise or go public.” The Crew Story says the company is “Still owned by the Dahm Family” and names three people under “Family Owned”: founder Joe Dahm, CEO Bill Dahm and Executive Vice President Sally Dahm Grant. Crew’s 2026 releases call Bill Dahm “CEO and 2nd Generation Owner,” and its 2023 release calls Sally Dahm Grant a “third generation Crew Carwash owner.” The legal entity in its SMS terms is Crew Carwash, Inc.

The name is newer than the business. Crew’s release of August 29, 2014 announced that the two brothers who owned Mike’s Carwash, Bill and Mike Dahm, would split the business their father started in 1948 into two independent companies. Bill took 26 carwashes in Central Indiana, which became Crew Carwash; Mike kept 15, in Cincinnati, Dayton, Evansville, Fort Wayne and Mishawaka. Together they had 41 sites and 750 team members.

No Crew document we read says the company is employee-owned, and none names an outside owner or investor; our searches found none either. Ownership shares are not published, and we did not search state business registries, so the family’s ownership is reported here as Crew’s own statement.

By our arithmetic, that is 34 more sites than the 26 Crew started with in 2014, and 10 more, or 20%, in the roughly 18 months between the 50th and 60th locations. Crew’s Growth page says it is “on target to grow 10%+ each year.” A thank-you page dated October 2026 refers to a Fitchburg site opening soon but names no state, so we do not count it.

Before you join the Unlimited Club

Common questions

How much is a Crew Carwash Unlimited Club membership?

Crew’s plan image showed $32 a month for Basic, $43 for Ultimate and $48 for Ultimate 360° on 16 October 2026, and its Ultimate 360° page lists that plan at “REG. $48.99.” Single washes are $12, $24 and $29. Promotional prices are offered at locations and end; Crew says rises in regular prices are posted at its locations 30 days or more ahead.

How do I cancel my Crew Carwash membership?

Through the Customer Portal at crewcarwash.com/manage, at least 24 hours before your billing date, with the tag number under the barcode on your windshield. Because the charge can run a day early, allow 48 hours, by our arithmetic. The plan stays active until the next billing date.

Does Crew Carwash give refunds?

No. Its terms say “No refunds will be given for mid-month cancellations or for billing cycles with no wash usage,” and its FAQ answers the question with “No, you will not receive a refund.” Business Fleet Accounts do not refund unused prepaid washes either.

Can I use one Crew membership on two cars?

No. Crew says “One vehicle per plan,” and we found no family plan or second-car discount. You can move a plan to a replacement car at any Crew location with your pass number.

What happens if Crew Carwash damages my car?

Crew publishes no claims process. Its Vehicle Restrictions page lists 8 conditions under which it says it “cannot be responsible for damage that might occur,” including vehicles 15 years or older and non-factory parts. Report damage to the manager before you leave, photograph it on site, and ask for the outcome in writing.

Is Crew Carwash family owned?

Crew says so: “We are a family owned company, based in Indianapolis, Indiana,” with “no plans to franchise or go public.” It traces the business to 1948 and to the 2014 split of Mike’s Carwash between brothers Bill and Mike Dahm. Bill Dahm is CEO. We found no outside owner named anywhere, but ownership shares are not published.