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Everything else, we would genuinely like to hear about. Email is the only channel we run, and a person reads all of it.

Corrections and factual disputes

This is the mail we prioritise. Every number we publish is meant to trace back to a federal dataset, and if one does not, we want to know before anyone else acts on it.

To make a correction fast to process, include:

• The exact page URL and, if you can, the section heading.
• The specific claim you believe is wrong — quoting the sentence helps more than describing it.
• What the correct figure is, and where it comes from.

Confirmed corrections are made to the page itself, and the “last updated” date changes so readers can see the article moved. We do not quietly edit numbers.

A note on data that has changed

Federal databases update continuously. Recall campaigns are filed years after a car is built, complaint counts climb, and EPA figures are revised. Each of our guides states the date its data was retrieved. If a figure on our page no longer matches what NHTSA returns today, that is usually the data moving rather than an error — but tell us anyway, because it means the page is due a refresh.

Guide suggestions

If there is a used-car question you could not find a straight answer to anywhere, send it. We are more likely to write a guide when the request comes with a reason attached — what you were trying to decide, what you searched for, and what the existing answers got wrong.

We only publish where there is real public data or genuine editorial substance to work with, so some requests will not become articles. Subjects we do cover sit inside these areas:

• Vehicle history and VIN checks
• Used car buying
• Maintenance and rust prevention
• Trade-in value
• Truck buying
• Used car financing
• Buying and owning a car in New York

Questions about a specific car

We get a lot of these, and we want to be straight about what we can offer. We cannot appraise your car, tell you whether a particular listing is a good deal, or diagnose a fault by email. We have not seen the vehicle, and any answer we gave would be a guess dressed up as advice.

What we can do is point you at the right guide. Almost every individual-car question we receive is answered in one of these:

• “Is this car’s history clean?” — How to check a used car’s history before buying sets out the full seven-step sequence, five steps of which are free.
• “There is a recall on it — should I walk away?” — How to check a used car for open recalls explains what the severity flags mean and why the remedy is free for life.
• “What will it cost me to run?” — Used car maintenance guide, and for European models, buying a used luxury car.
• “What is my car worth in trade?” — How trim levels and options affect trade-in value.

For anything about the actual mechanical condition of a car, the answer is always the same and it is not one we can give by email: pay an independent mechanic you chose to inspect it.

Press, licensing and republication

Journalists and researchers are welcome to quote our analysis with a link back. If you want to reproduce a chart or a substantial passage, ask first — the underlying federal data is public domain and free for anyone to use, but our analysis, prose and graphics are not.

We are also happy to explain our methodology in detail, including which endpoints we query, how we score data richness, and how we validate figures before publication. Our about page covers the outline; write if you want the specifics.

What we will not respond to

To save everybody’s time: we do not accept guest posts, sponsored articles, paid links, link exchanges or “content partnerships”. We do not add links to a page in exchange for anything, and we do not remove them on request either. Mail of this kind gets deleted without a reply, and no amount of follow-up changes that.