Cobblestone Car Wash: Plans, Cancelling, Damage, Colorado Deal

Cobblestone Car Wash, also called Cobblestone Auto Spa, sells single washes and monthly unlimited plans in Arizona, Colorado, Idaho and Oregon. Below is what each wash includes, what the plans cost as printed, how billing and cancelling work, what happens after damage and who owns the company. On 26 October 2026 we read Cobblestone’s unlimited-plan pages for each state, its family-plan, service, detailing and store pages, its Help Center for Idaho and Oregon, its Terms of Use and Privacy Notice, Spotless Brands’ pages and the Colorado attorney general’s settlement papers. We did not sign up, open a plan portal, use the location finder or enter a plate. This site has no commercial relationship with Cobblestone or any car wash.

Where Cobblestone washes, and what each state gets

Cobblestone’s About page calls it the leader “in Phoenix, AZ, Denver, CO and now in the Idaho and Oregon markets.” On 26 October 2026 its All Car Wash Locations page listed 113 open sites and 4 “Coming soon,” 117 in all, the same as the store pages in its sitemap.

By our count Arizona holds 47% of the open sites and Colorado 40%; Cobblestone’s settlement page and the attorney general both put Colorado at more than 40 locations. Spotless Brands says Bluebird Express and Epic Shine joined it in October 2024, and Cobblestone’s rebranding FAQ announces that “EPIC SHINE & BLUEBIRD ARE NOW COBBLESTONE CAR WASH!” Their members did not have to rejoin: memberships “automatically carry over,” and the RFID tag “will work as usual.”

The site changes by region: it treated our reader as an Oregon visitor and showed express washes only, so we read each state’s plan page directly.

The washes and their printed prices

These are the standing prices on each state’s plan page on 26 October 2026, before tax. The Terms say “Advertised prices and services may change,” so check the board at the site. Introductory prices and promotions are left out.

Arizona also sells a single Basic full-service wash at $24 with no plan, and “Full Service memberships include unlimited express exterior car washes.”

The Idaho and Oregon prices exclude Twin Falls, the page says. For winter driving, Colorado’s Platinum and Basic washes list a seasonal “Mag Chloride Remover” and its two top washes an underbody wash, while every Idaho and Oregon wash above Basic lists an “Undercarriage Rinse.” Our rust-prevention guide explains why the underside matters. At Sheridan, Colorado’s one full-service site, the plans are $55 a month (Platinum Full Service) and $45 (Ultimate Full Service), each with an express wash, windows, a wipe of doors, dash and console, and a two-row vacuum.

Does a plan pay for itself in two washes? Cobblestone says its plans “pay for themselves in just two visits per month.” We checked all 14 plans above that print both a single-wash and a monthly price. By our arithmetic the claim holds for every one, but at the bottom only just: two Arizona Basic express washes cost $22 against a $21 plan, and two Colorado Polish & Shine washes $30 against $29, a $1 saving. The Full Service FAQ is more careful: “Most of our unlimited plans are cheaper than the cost of two visits.”

How the unlimited plan works

The plans page sets out five steps: choose a plan and pay online by credit card, show the receipt at your chosen site, have staff “install a small RFID tag on your windshield,” and from then on your card is “automatically billed monthly on day of original sign up date.” Colorado’s page tells you to sign up in person instead. Arizona also sells prepaid plans for a one-time fee, “valid only at participating Cobblestone locations in Arizona.”

The terms printed under each state’s plans are short:

• One vehicle, personal use. “Membership is per vehicle for an indefinite duration and for personal use only; taxis, limos, and other professional vehicles are prohibited.”
• The car has to fit. Plans are “not valid for vehicles that cannot fit on the conveyor or ride through the tunnel.”
• How often. A plan is valid “up to 2 times a day, or 31 times a month.” Two a day would allow 62 in a 31-day month, by our arithmetic, so the monthly cap is the real limit.
• Month to month. Plans are month-to-month: “there are no long-term commitments and no hidden cancellation charges,” and the plan “cannot be combined with any other offers or discounts.”
• Introductory prices end. When a discount period ends, Cobblestone “will charge the then-current regular price” unless you cancel first.
• Texts and emails. Joining means agreeing to automated texts and emails; consent is “not required for purchase.”

Where a plan works is unclear. A starred line on the plans page says “Membership is only valid in state of purchase.” The terms beneath narrow that: “Membership only valid in state of purchase if purchased in Colorado,” and the plan “is valid at any participating Cobblestone locations in Arizona, Idaho, Oregon or Colorado.” Arizona’s page promises washes “AT ANY COBBLESTONE LOCATION”; the Idaho FAQ promises “all Idaho or Oregon” sites. Our reading is that a Colorado plan works only in Colorado. If you split time between states, ask before you buy and keep the answer in writing.

Extras and data. Arizona members get printed discounts: 35% off a full-service oil change (“excludes Mobil 1”), 25% off engine maintenance and 35% off detailing (“excludes Diamond Plate”). The Privacy Notice says Cobblestone will “scan and collect data from the membership RFID tag (or from your license plate, as applicable)” at every visit, may share some data with “advertising networks for targeted advertising,” and does “not sell personally identifying information” for money.

Selling or replacing the car. No page we read says whether a plan can move to another car or owner; it is “per vehicle” and tied to the windshield tag. The Help Center for Idaho and Oregon says plans can be upgraded or downgraded through Customer Support or at a site, and “cannot be paused.” Before you sell, cancel in time or ask Customer Support, in writing, to move the plan.

Cancelling, billing and refunds

Every state’s plan terms say: “Membership automatically renews monthly unless canceled by the customer at least 7 days prior to the billing date and after the first full month.” The Help Center agrees on 7 days. Two pages set other numbers: the Colorado family-plan page asks for notice “in writing at least 5 days prior to the billing date,” and the Help Center says a downgrade needs “at least four days’ notice.” Use the longest of them.

Which day you are billed. The plan pages bill on “the day corresponding to the commencement date”; the Help Center says “Billing takes place every 30 days,” then gives a September 15 to October 15 example, which is the same date a month later. A true 30-day cycle would drift: twelve cycles take 360 days, so by our arithmetic the billing date would move about 5 days earlier each year, and some years would hold 13 charges, not 12. Compare your statement with the day you joined.

How to cancel. The plan pages link a “MANAGE MY PLAN” page and the menu a “Manage/Cancel My Plan” portal. Colorado members “can cancel their memberships online” through a Colorado portal “or by calling/texting” a number on the settlement page. The Terms say to cancel an account through Customer Service via the “Contact Us” link. We did not open any portal, so we cannot say what the cancel screen shows.

Failed payments and pauses. “We will attempt to recharge your card every other day for a total of 20 days,” and “memberships cannot be paused at this time,” the Help Center says. For a long trip, the printed options are to cancel and rejoin or keep paying.

Federal law for online sign-ups. 15 U.S.C. 8403 requires sellers of online negative-option plans to provide “simple mechanisms for a consumer to stop recurring charges.” We quote it without deciding how it applies. Colorado has its own automatic-renewal law, which is where the settlement below comes from.

The family plan

The family plan is the only discount for more than one car. Its page says: choose the GrapheneX plan, “Add up to 3 additional vehicles to that plan,” and “Each additional vehicle will receive $5 off every month,” at $37 a month plus $32 per added car, signed up in store. By our arithmetic, four cars, the most allowed, save $15 a month against four separate plans.

Where it is offered is less clear. The page says “Currently available in CO only,” yet the Colorado plan page lists no GrapheneX wash and prints family prices on Platinum, Carnauba Wax and Polish & Shine instead. The Idaho and Oregon page prints a GrapheneX family price of $34 against $39. The Idaho Help Center says family plans are “for the GrapheneX Wash only” at $37 and $32, while its own price list puts GrapheneX at $39. Every page agrees on the $5 per added car. Ask at the site which washes and states your family plan covers, and whether one car can be cancelled on its own.

The Colorado attorney general’s settlement

On Aug. 20, 2026, Colorado’s attorney general announced “a settlement with Cobblestone Denver Opco, LLC, after investigating allegations that the car wash company employed unfair automatic renewal practices for their monthly membership fees.” The settlement is an Assurance of Discontinuance that both sides signed on 8/19/2026; we read the 24-page document itself.

It says the investigation began “In late 2024” after complaints that prices rose without notice, that members struggled to cancel and that terms “had not been properly disclosed.” After a subpoena in December 2024, Cobblestone changed its terms, billing and member communications, “without admitting liability.” No lawsuit was filed.

The allegations, and the denial. The attorney general alleges that “from August 2022 to February 2025” Cobblestone broke Colorado’s automatic-renewal law, C.R.S. § 6-1-732, in six ways: raising monthly prices without notice, omitting trial-period disclosures, giving no written acknowledgement of the renewal and cancellation terms, not warning members that a plan would run past twelve months, offering no “simple, timely, or easy way to cancel,” and not presenting the terms clearly before sign-up. The press release adds that “over 30,000 Coloradans experienced a monthly subscription rate increase with no notice” and “more than 40,000 customers didn’t receive a receipt.” “Cobblestone denies (a) the allegations above,” and the attorney general agrees the Assurance “does not constitute a finding or adjudication that Cobblestone violated any law.” These are allegations settled without admission, not proven violations.

If you were a Colorado member, you do not need to file anything. Cobblestone’s page says: “If you are eligible, you will receive a notice by mail with instructions. You do not need to take any action at this time.” It names Epiq as the settlement administrator for anyone who has moved or expected a notice. Payment cannot be made conditional on “waiving any right,” and unclaimed money reverts to the attorney general. Memberships are not affected, and the matter “is unrelated to cybersecurity, payment security, or customer data privacy.” The Assurance covers Colorado only.

The two official papers differ on some figures: 2,204 refunded consumers in the Assurance against “more than 4,000” in the release, which also prints the affected count as “over 70,0000,” an evident typo. We use the Assurance where they differ. A web search on 26 October 2026 found no other attorney-general, Federal Trade Commission or court action naming Cobblestone, which is not proof that none exists.

Damage claims and vehicle limits

Cobblestone publishes no damage policy on cobblestone.com. Its Help Center for Idaho and Oregon sends you back to the wash: “please visit the Cobblestone location where the damage occurred immediately following the incident to file a claim. All damage must be inspected on-site as soon as the damage occurs.” The liability policy “is posted on signs at all locations,” and the Help Center gives its core: “We are not responsible for damages caused by pre-existing conditions or aftermarket modifications.” We did not visit a site, so we cannot say what else the signs list or whether they cap payments; read the sign at the entrance, and photograph it.

The vehicle limits are spread across pages:

• Height: “The maximum tunnel height is 7 feet” (Help Center) or “7.2 feet” (fleet FAQ), that is 84 or 86.4 inches by our arithmetic. Use the lower figure for a lifted truck or a roof box.
• Trucks and racks: “Our equipment cannot accommodate dually trucks,” and the fleet page excludes “large ladder racks or OMG racks.”
• Weather: In Idaho and Oregon the wash closes “when it is actively snowing or when the temperature falls below 20 °F,” and there are no “re-washes or rain checks due to weather.”
• Jeeps: A blog post dated Sep 11, 2016 says Cobblestone will not “allow a Jeep Cherokee through our car wash tunnels unattended.” We do not know whether that still applies.

If something is damaged, stop before you leave, show the attendant and ask for the on-site inspection the Help Center requires. Take dated photos, keep your receipt, note the manager’s name and ask for a written record. For dents with intact paint, our Dent Wizard page explains paintless repair, and our windshield guide covers chips and cracks. A July 2026 blog post says the express tunnels use sonar to map each car for “damage-free cleaning”; that is Cobblestone’s description and does not change the claims rule. The Terms of Use say that “in no event shall Spotless or its Affiliates” be liable for “any damages,” though “this limitation of liability may not apply to you” where the law forbids it.

Arizona extras: full service, detailing, oil changes and fuel

The services that made Cobblestone Auto Spa known in Phoenix are mostly Arizona-only. The detailing, oil-change and maintenance pages each say “Currently available in AZ only,” and the About page says “some of our Arizona locations have a full service detail center, an express lube/service center, and a full service convenience store available.”

Full service means “interior vacuum, dust dash & console, windows inside & out, and exterior hand-towel dry.” How long it takes depends on the page: “less than 15-25 minutes” (About), “under 25 minutes” (Full Service FAQ) or about 10 to 15 minutes (a July 2026 post), which also says it excludes “deep stain removal, leather conditioning, or exterior buffing.”

Detailing guarantees. Interior detailing promises “your satisfaction is guaranteed.” On the exterior menu, Ceramic Coating and Polish & Protect protect “up to 6 months” and Paint Sealant “up to 8-10 months.” Diamond Plate, the heaviest coating, carries a “Warranty backed by Simoniz” that “protects up to 2 years on vehicles 10 years or newer,” yet the Detailing FAQ says the ceramic coatings “are warrantied for a minimum of two years.” “Up to” and “a minimum of” are different promises, and an older car falls outside the Diamond Plate wording; ask for the Simoniz warranty document before paying.

Oil changes come with “a complimentary basic full service wash and 18-point preventative maintenance check,” first-come, first-served. The FAQ’s rule of thumb is 3,000 miles for a standard oil change; your owner’s manual may differ, and our oil-change interval guide explains where that number comes from.

Fuel and convenience stores. No current page explains the fuel business, but store pages show it. The two Arizona full-service pages we read, Chandler (Alma School Rd & Germann Rd) and Phoenix (Bell Rd & 51 Fwy), list a “Convenience Store” and “Gasoline” beside the washes, oil changes and detailing, with “GAS PUMPS Open 24 hours.” The newer Phoenix express site at 16th St & Missouri Ave is “Express Exterior Car Washing Only,” and the Sheridan and Twin Falls pages list washing alone. Cobblestone’s 2014 announcement described a “24-hr convenience store, and branded gasoline,” and the 2020 Access Holdings release counted “convenience store, gasoline, and oil change customers.” We did not read every store page, so we cannot say how many sites sell fuel.

The Rewards Club is “Currently available in AZ only.” Members earn “one (1) Club Point for every dollar spent” on washes, detailing and lube, and “ten (10) Club Points on a gasoline fill-up” of 10 gallons or more, at most 1 a day and 2 a week. Points buy washes, details or lube services, but “Club Points cannot be redeemed for gasoline.” Show the card or have “the vehicle license plate” recorded on the pre-receipt, because “adjustments cannot be made later.” Points cover “up to two vehicles,” cannot be combined across accounts, and the program can end “without prior notice, with or without compensation for accrued Club Points.” Arizona gift cards and prepaid plans work only in Arizona.

The Terms of Use: arbitration, one year and Delaware law

The Terms, “Effective Date: January 14, 2025,” name Cobblestone Opco, LLC as “the owner and operator of the website,” but they apply whenever you use “any of the products or services provided by Spotless” or its affiliates, naming seven brands from Cobblestone Auto Spa to Bluebird Express. The dispute rules:

• Arbitration: disputes “will be settled by binding arbitration,” except individual claims in small claims court.
• No class actions, no jury: “Disputes must be brought on an individual basis only,” and in court each side “irrevocably waives any right to trial by jury.”
• One year: “any claim must be initiated within one year after the dispute was discovered or should have been discovered.”
• Delaware and Illinois: Delaware law governs, and if arbitration fails, “the state and federal courts located in Illinois.”
• Staff cannot change them: “Our employees are not authorized to modify these Terms of Use, either verbally or in writing.” Get answers from Customer Service in writing.

Two drafting slips stand out. The class waiver reads “YOU AND ADEPT ARE EACH WAIVING THE RIGHT,” and “ADEPT” is defined nowhere. And the Terms put the class waiver “in Section 18,” but as printed, section 18 is Amendments and the arbitration clauses sit in section 17. What effect either has is a question for a lawyer.

Who owns Cobblestone

The About page says “COBBLESTONE FIRST OPENED THE DOORS IN ARIZONA IN 1997,” 29 years ago by our arithmetic. A release dated February 6, 2020 from Access Holdings Management Company LLC, “a Baltimore-based private investment firm,” says it “officially closed on an investment in and partnership with Cobblestone Auto Spa,” then “the largest car wash operator in the Phoenix, AZ market with 27 locations.” It named Tuck Bettin as CEO and Mike Cahill as founder, and said a “$145 million credit facility” led by BMO Sponsor Finance supported the deal, the first of “multiple investments” Access planned in car washes.

Those investments became Spotless Brands, “Founded in 2020” and “a portfolio company of Access Holdings,” which says it “owns and operates” brands including Flagship Carwash, Cobblestone Auto Spa, Cobblestone Car Wash, Ultimate Shine and Okie Express. It dates Cobblestone’s arrival to “January 2020, bringing a strong foundation of 24 Phoenix locations,” and credits it with “expanding into the Denver market.” Access Holdings’ investments page, as read for our Flagship page on 16 October 2026, listed Spotless under “CURRENT PORTFOLIO.” Arizona now has 53 open sites, 26 more than in the 2020 release.

The legal names fit that structure. Cobblestone Opco, LLC runs the website and is the party to the Terms; Spotless Brands, LLC issues the Privacy Notice, “Last Updated: April 29, 2026”; and Cobblestone Denver Opco, LLC, “a Foreign Limited Liability Company registered with Colorado Secretary of State,” runs the Colorado washes. Spotless says Epic Shine, “established in 2015,” brought “eight high-volume locations” when it joined in October 2024. No document we read gives ownership shares or prices paid, and we found no SEC filing by Cobblestone. Its Terms also cover Flagship Carwash, a sister brand we read on a separate page; none of Flagship’s terms is stated here.

Where Cobblestone’s own pages disagree

Read side by side, Cobblestone’s pages and the settlement papers disagree in 13 places. Where money is involved, rely on the plan terms and get answers in writing.

• Plan states: “only valid in state of purchase,” or only Colorado plans; Arizona’s page says any location, Idaho’s FAQ any Idaho or Oregon site.
• Notice: 7 days, 5 days in writing, or 4 days to downgrade.
• Billing day: the sign-up date each month, or “every 30 days.”
• Family plan: “CO only” on GrapheneX, which Colorado does not list; GrapheneX at $37 or $39.
• Height: 7 feet or 7.2 feet.
• Full service: “offered only in Arizona,” or Arizona and Sheridan.
• Full-service time: 15 to 25 minutes, under 25, or 10 to 15.
• Ceramic warranty: “a minimum of two years,” “up to 2 years” or “up to 6 months.”
• Store hours: each of two Arizona pages lists the store open to 2AM and to 9pm.
• The Terms: a misnumbered section and an undefined “ADEPT.”
• Sites in 2020: 24 (Spotless) or 27 (Access Holdings).
• Settlement figures: 2,204 or “more than 4,000” refunded; “70,0000” affected; a period starting January 1, 2022 (Cobblestone’s page) or August 2022 (the release).
• A test site: the Idaho and Oregon plan terms link to a development copy of the Terms and Privacy Policy.

Other chains write these rules differently; we read each chain’s own terms on separate pages, none stated here: Club Car Wash, Zips, Whistle Express, Autobell, Quick Quack, GO Car Wash, Crew Carwash and El Car Wash.

Common questions

How do I cancel my Cobblestone car wash membership?

Through the Manage My Plan page or plan portal on cobblestone.com, or Customer Service; Colorado members can also cancel online or by call or text. Do it at least 7 days before your billing date (5 days in writing, says the family-plan page) and keep a record. Partial months are not refunded.

Is Cobblestone the same as Cobblestone Auto Spa?

Yes. The Terms cover both “Cobblestone Auto Spa” and “Cobblestone Car Wash,” and the website is run by Cobblestone Opco, LLC. Cobblestone Auto Spa is the name on its Arizona documents, such as the Rewards Club terms and the 2014 and 2020 releases.

Can I use my membership in another state?

The pages disagree. The terms say a Colorado plan is valid only in Colorado and plans work at participating sites in all four states; a starred line says every plan is valid only in its state of purchase. Ask before you buy.

Does Cobblestone have a family plan?

Yes: up to 3 added cars at $5 a month less each. Its page says “Currently available in CO only” on GrapheneX, but other pages print family prices on other washes and in Idaho and Oregon. Confirm at the site.

What happened with Cobblestone in Colorado?

In August 2026 Cobblestone Denver Opco, LLC signed an Assurance of Discontinuance with Colorado’s attorney general over membership renewals. Cobblestone denies the allegations, and there was no finding that it broke the law. It agreed to pay $1,353,465 in $19 checks to eligible members, plus $20,000 in costs, and to follow renewal and cancellation rules for 3 years.

Who owns Cobblestone Car Wash?

Spotless Brands, “a portfolio company of Access Holdings,” which says Cobblestone joined it in January 2020. Access Holdings announced its investment on February 6, 2020. Spotless also owns Flagship Carwash, Okie Express and Ultimate Shine.