Quadratec Review: Returns, Warranties, Price Match and Owner

Quadratec sells Jeep parts and accessories, its own and other makers’, online, by phone and by catalog. On 26 October 2026 we read its Terms of Business, Return Policy, Shipping Policy, Warranty Information, Guaranteed Lowest Price and Shipping Protection pages, its About page, five brand pages, three of its product pages and its winch recall page, plus NHTSA’s recall record and the SEC’s EDGAR index. In short: the 45-day return window is real but narrow, its own brands’ warranties are labels without published terms, and its policy pages contradict each other in 13 places. This site has no commercial relationship with Quadratec or any parts seller, and tested no product.

Who owns Quadratec, and which brands are its own

Quadratec describes itself as family-owned. Its About page says its “story officially started in 1990 when our founder took a passion for his 1989 Jeep Sahara Wrangler,” and calls it “the world’s largest, and most trusted, family-owned direct-to-enthusiast retailer in the Jeep aftermarket,” with “over 100,000 unique Jeep parts & accessories from hundreds of manufacturers.” Those are its claims, untested by us. The page lists Ted Wentz III as CEO and Ted Wentz Jr as Chairman of the Board; it does not name the founder or the shareholders.

The company is private: EDGAR lists no Quadratec, Inc. (the one near match is a Nevada company spelled QUADRATECH), so there are no public accounts. The footer reads “©1995-2024, Quadratec, Inc.” and says it “has no affiliation with FCA,” which holds the Jeep trademarks. The Contact page gives a West Chester, Pennsylvania mailing address, and the Terms call Quadratec “a Master Warehouse Distributor.” Its pages cannot agree on its age (“Over 30 years,” “nearly 35,” “over 35,” “over 36”); from 1990 to 2026 is 36 years, our arithmetic. Jeeps from the CJ to the Gladiator JT are the core, but the menus also cover the Ford Bronco and the Toyota Tacoma. Shopping for the Jeep itself? See Jeep’s certified pre-owned program.

The house brands. Quadratec’s own parts and other makers’ parts are warranted differently (see warranties), so it helps to know which is which. Five brands are tied to Quadratec on pages we read:

• Quadratec: “our own high-quality line of Quadratec brand products.” The floor liners we looked at are billed “Quadratec Exclusive” and “Made in USA,” Quadratec’s claim.
• Diver Down: “Diver Down Neoprene Seat Covers by Quadratec.”
• RES-Q: recovery gear under the title “Quadratec RES-Q.”
• TACTIK: its landing page names no owner, but a TACTIK bumper and winch kit is sold as “by Quadratec.”
• Q-Performance: Quadratec recalled its “Q-Performance Stealth Series” winches, and NHTSA lists Quadratec, Inc. as the manufacturer.

QuadraTop tops carry a Quadratec-style name, but no page we read says who owns that brand. For everyone else’s names, the Terms warn that makers’ names and numbers are “used for reference purposes only, and It is not implied that any part listed is the product of these manufacturers or approved by any of these manufacturers.”

Quadratec’s return policy, as printed

Quadratec calls it “an industry-leading 45-day return policy.” The rule: “Returns will only be accepted within 45 days from the shipping date, and only if a Return Merchandise Authorization (RMA) number has been issued for the product. All returned products must be in new or resalable condition. Returned products cannot be used or damaged, and all components and manufacturer’s documentation must be included.” You get the RMA number from the “Return Order” button in your account or from customer service; “If no button is available, you are outside of your 45-day return window.”

When the 45 days start depends on the page. The Return Policy counts from the shipping date; the Terms of Business and the Satisfaction Guaranteed page say “within 45 days of the date of Sale.” For a back-ordered or special-order part the two can be far apart. Count from the earlier one.

No page prints the restocking percentage, so get it in writing before ordering a special-order part. Refunds take “up to ten (10) business days” after Quadratec receives the return and go back to the original payment method, or, if that is “no longer valid,” onto a Quadratec Gift Card that is “not redeemable for cash.” Insure the return: “we cannot be held liable for returned packages that are lost or damaged.” And labor is never covered: “Quadratec will not reimburse the costs of installation for any product that is replaced or returned.”

What cannot go back. “Unless you are submitting a warranty or a shipping damage claim,” the Return Policy lists 10 non-returnable kinds of item: Quadratec gift cards; used items; installed items; custom built items; wheels that have or had tires mounted, including by Quadratec (“Both the wheels and tires are non-returnable”); moldable sheet metal; body parts, tubs and kits; hand held programmers; items damaged in LTL truck shipments “IF SIGNED FOR”; and items “modified in any way from their original condition.” For a Jeep build that catches the big-ticket items: a mounted wheel-and-tire package, a body tub, a tuner, anything drilled or trimmed.

Damaged, wrong or lost orders, truck freight and Shipping Protection

Damaged, defective or wrong parts. “We will replace the damaged, defective, or incorrect product and process your return at no charge,” the Return Policy says, but only like for like: “We do not allow exchanges or returns for different products.” For shipping damage or a wrong item Quadratec will “request photos,” send the replacement “after inspection of the damage” and provide a FedEx Return label. Then a clock runs: “you have 45 days to return that original product back to us,” or you pay for the replacement.

Truck freight. Large items, “like some Bumpers, Hardtops and Engines,” travel by truck. Inspect “all LTL truck freight shipments for damage, missing items, and product accuracy upon delivery,” and if anything is wrong, “refuse the shipment before signing.” Quadratec puts a checklist on the package and e-mails a copy, and the rule behind it is absolute: “Once you have signed for a freight shipment, it cannot be returned to Quadratec.” The Terms say the same for any parcel: “Obviously damaged packages should be refused.”

Lost parcels. If tracking shows no movement “after seven (7) business days,” Quadratec will file a trace; APO, FPO and DPO parcels are not considered lost “until 60 days after shipping.” Orders can arrive in several boxes from several warehouses on different days, so check every tracking number first.

Green and Gold Shipping Protection. This is Quadratec’s own cover for parcels “lost, stolen, or damaged during shipping to destinations in the United States.” Neither its FAQ nor the Shipping Policy prints a price. Cover starts when the carrier “first scans the package”; damage claims must be filed “within 60 days of your delivery date,” and for a missing parcel you first wait five days; documents asked for must arrive “within 60 days of our request”; an approved claim brings a replacement or refund “at our discretion.” It cannot be cancelled once the order ships. The FAQ lists 6 reasons a claim “will be denied,” among them “Design defects,” “Product defects not caused by shipping damage” and this one: “The recipient refused to sign for the package or refused delivery.”

Shipping: the free-shipping line, charges and transit times

The Shipping Policy, as read on 26 October 2026: “To qualify for FREE shipping the parts on an individual order must meet a combined total value of $124.99 or more ($200 or more for wholesale business customers),” sent by Standard Shipping to the contiguous 48 states. Oversized items carry “additional handling charges,” and the examples read like a Jeep build list: “wheels, tires, full suspension lift kits, oversized bumpers, tire carriers, body tubs, hard tops and cargo racks.” Truck-freight items, prior purchases and returns do not qualify. The Terms head the same rule “FREE Shipping Limited Time Offer,” so treat it as what was printed on the day we read it.

$124.99 sits in two rows, a product page says “over $124.99” and a badge on it says “Order over $125.” If your cart is within a dollar of the line, check the total at checkout.

Quadratec’s transit times, weekends and holidays excluded: 2-3 business days to the North East, Mid-Atlantic and South East; 3-5 to the Mid-West and South West; 5-6 to the North West; longer for rural areas and truck freight. Express costs extra, priced by weight and size, and delivers Monday through Friday only. Cards are charged when items ship, “except for special order items such as hard tops, personalized seat covers or drop shipments,” which are charged when ordered. Quadratec says it ships to “Over 130 Countries,” with duties paid on delivery, and its Sales Tax page lists 47 places it collects tax (45 states plus DC and Puerto Rico, our count), Pennsylvania among them.

The price match, store credit and the military program

Quadratec prints its price match twice. Both versions say it “will match a competitors delivered price, which will include shipping and tax, for the same brand product as long as it is from an authorized distributor, the product is in stock” and the price can be verified. They differ on proof: the Terms accept “a current catalog, web site or advertisement,” the Guaranteed Lowest Price page only “the competitor’s web site.” A product page goes further than either: “We’ll match or beat any price*.” Neither policy says how to claim a match or whether it applies after you order.

The brand line matters for a Jeep build: Mopar factory parts and Warn winches are out, because of “certain manufacturer pricing policies.”

Credits. “All Store Credits expire 24 months from date of issue.” Merchandise Credits are “non-transferable” and “valid for two (2) years”; Gift Certificates “for five (5) years”; and “Quadratec Refund Checks are valid for one (1) years,” so cash one promptly.

Military and first responders. A discount program covers 5 groups: active-duty military and veterans, military families, first responders, government employees, and K-12 and university teachers and staff. Its terms conflict: “Quadratec partners with Govx for easy verification at checkout,” yet you are told to call to verify, and the fine print says “Available on phone orders only.” It “cannot be combined with other promotional offers.” We did not record the amount; promotions change.

Loyalty. We found no loyalty program terms: no help page describes one, and /rewards returned “Page Not Found.” The text-alert terms do list “Loyalty Rewards” among alert topics, so ask if it matters to you. Financing runs through PayPal Credit at checkout; we did not open the offers.

Warranties: Quadratec’s own brands versus everyone else’s

Other makers’ parts. The Terms are clear: “All parts other than specific Quadratec Branded products are covered by the third party manufacturer’s warranties and/or guarantees.” Quadratec’s staff will look up a maker’s terms: “We can Mail, Fax or in most cases Email you this information upon your request.”

Quadratec’s own brands. The Terms continue: “For specific Quadratec branded items, the limited warranties can be obtained through the link Limited Warranty found here or on the specific product page.” In our reading, those words carried no link. The Warranty Information page, linked from the help center’s order section, says in full: “All parts are covered only by their Manufacturer’s Warranties and/or Guarantees. Quadratec can assume no responsibility for use or application by the user.” It makes no exception for Quadratec’s products, and neither page says what Quadratec promises. The product pages give a label and little else:

A label leaves the claim questions open. Lifetime of what: the product, the buyer, or the Jeep? Does it pass to the next owner? Repair, replacement or refund, and who pays shipping and labor? Federal rules expect those answers in writing. Under 16 CFR 701.3 (as this site transcribed it on 8 October 2026), a written warranty on a consumer product costing more than $15.00 must disclose “in a single document” who is covered if it is limited to the original buyer, what the warrantor will do, when the term starts, and “A step-by-step explanation of the procedure” for a claim. For catalog and online sales, 16 CFR 702.3(c) (read the same date) requires either “The full text of the written warranty” near the product, or the warrantor’s web address and a statement “that the written warranty can be obtained free upon specific request.” And 15 U.S.C. 2303 requires a warranty below federal minimum standards to be “conspicuously designated a ‘limited warranty’,” hence the word “Limited.”

The document may come in the box or be sent on request; nothing here finds that Quadratec does or does not comply. The practical step: before buying a Quadratec, TACTIK, RES-Q, Diver Down or Q-Performance part, ask customer service for the written warranty and keep it with the invoice. The liner page’s “Phone Tech Support For the life of the product” is help, not a warranty.

Will a Quadratec part affect your Jeep’s own warranty?

Jeep’s warranty page, as this site transcribed it on 30 September 2026, says the limited vehicle warranty “does not include routine maintenance, any damage to the interior or damage due to aftermarket parts, accidents or the environment. Warranties do not cover any part that was not on the vehicle when it left the manufacturing plant or is not certified for use on the vehicle.” So the aftermarket part is not Jeep’s to warrant, and damage it causes is excluded.

Federal law limits how far that can go. 15 U.S.C. 2302(c) (read by this site on 16 October 2026): “No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service ... which is identified by brand, trade, or corporate name,” absent an FTC waiver. The FTC’s rule at 16 CFR 700.10 (read 8 October 2026) adds that this “does not preclude a warrantor from expressly excluding liability for defects or damage caused by ‘unauthorized’ articles or service; nor does it preclude the warrantor from denying liability where the warrantor can demonstrate that the defect or damage was so caused.”

Under these rules a warrantor cannot make its warranty depend on using its own brand of parts, so fitting a Quadratec liner or bumper does not by itself cancel a Jeep’s warranty; but if a lift kit, tuner or wiring job damages something, that claim can be refused when the cause is shown. Keep receipts and installation records, and read the factory warranty’s own rules on modifications. Jeep’s certified pre-owned checklist, as transcribed here on 30 September 2026, includes “Identify non-Mopar® accessories” (what certification does not cover).

Buying a used Jeep already built. Parts on it are “Installed items” Quadratec will not take back, and with no written house-brand warranty found, whether one passes to a second owner is unknown. A VIN decodes as the factory built the Jeep, so it shows no lift or winch (why a modified Jeep decodes as a standard one). Ask for the parts invoices, and see what to inspect on a modified car.

The Q-Performance Stealth winch recall (20E-067)

Quadratec’s recall page, headed “IMPORTANT SAFETY RECALL 20E-067,” says “a defect which relates to motor vehicle safety may exist” in its 10,000 lb and 12,000 lb “Q-Performance Stealth Series winches with either steel cable or synthetic lines,” part numbers 92122.4010, 92122.4011, 92122.4020 and 92122.4021, “sold directly by Quadratec between approximately September 26, 2018 and September 4, 2020.” “Other Quadratec winches or parts are not involved in this recall campaign.”

NHTSA’s record (campaign 20E067000, re-checked by this site’s fetch script) names “Quadratec, Inc.” as manufacturer, logs the report on November 9, 2020, and counts 3,629 winches potentially affected. The defect: “During high temperature operation, expansion within the processor/switch may result in power flow to the winch motor, causing unintended operation of the winch,” which “can increase the risk of injury.” The remedy: Quadratec “will replace processing unit and any associated components on the affected winches, free of charge. The recall began March 22, 2021.” Quadratec’s page says the winch goes back to Quadratec “(free of charge)” for an updated “CPU/switch unit,” with packaging and a label sent after you fill in a form, which we did not open. NHTSA’s summary prints the fourth part number as 9212.4021, Quadratec 92122.4021; go by the winch’s label and Quadratec’s list.

For a used-Jeep buyer, this recall follows the winch. NHTSA files it under the make “Q-PERFORMANCE” as equipment, not under any Jeep, so a recall search on the Jeep’s VIN at NHTSA covers the vehicle, not the winch. If the Jeep has a Q-Performance Stealth winch, check its part number and ask whether the control unit was replaced; the recall page was still live when we read it. See where a recall check fits in a purchase. We looked up this recall by number only and did not search for recalls on other Quadratec brands.

Installation help, tech support and the pick-up counter

On the pages we read there is no showroom, retail store or installation bay. Product pages give a difficulty rating, a time estimate and a PDF of instructions (and, on the liner page, a video): the liners are “Level 1 Beginner,” the TACTIK bumper and winch kit “Level 3 Advanced” at “2-3 hours.” Read the instructions before ordering: a part you start to fit and abandon becomes an installed or modified item that cannot go back.

For help, the Contact page offers “Live Chat with a Jeep Expert,” phone lines, and e-mail for technical questions, with a reply in “up to two business days.” The home page says staff will help “confirm compatibility”; fit is still the buyer’s call, and for buyers abroad the international page says so outright: “We ask the customer to determine if the U.S. specific part will work on their vehicle.” Hours differ by page: customer service until 6:00 PM (EST) on the Hours page and home page, until 5:00 PM on the Contact page.

The only in-person option is a “Parts Pick-Up Counter,” 10:00 AM to 3:00 PM (EST), Tuesday to Friday, in West Chester; the Contact page says to “Follow signs for customer pickup to warehouse building.” It is a counter at the warehouse, not a store.

The fine print, and where Quadratec’s pages disagree

The Terms of Business print no date and read as a shopping guide; they hold no arbitration clause and no choice-of-law clause. Two passages matter at checkout. On pricing mistakes, Quadratec charges the lower price if the correct one is lower; if it is higher, it may “reject your order,” and it is “under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation or a Shipping Confirmation, if the pricing error is obvious and unmistakable.” On cancellations: “You agree that we may cancel your order after you have received and Order Confirmation without penalty.” A confirmation e-mail is not a promise that the part is coming.

Quadratec’s pages disagree with each other in 13 places that we recorded; these are the ones a buyer can trip on:

Two pages also carry editing notes never removed: the Return Policy says “contact us (link to contact us page),” and the International Shipping page reads “(Show from standard terms of business but also list the following).” No single Quadratec page is the whole policy, so when they disagree, get Quadratec’s answer for your order in writing, by e-mail or chat, before you rely on it. For how other parts sellers word their own terms, see our RealTruck, Summit Racing and ExtremeTerrain reviews.

Before you order, and when the box arrives

Common questions

Is Quadratec legit?

It is an established, named company: Quadratec, Inc. of West Chester, Pennsylvania, with published return, shipping, price-match and business terms and, by its own account, a history from 1990. When its own winches had a safety defect it filed recall 20E-067 with NHTSA and offers a free repair. It is private, so there are no public accounts, and we did not use review sites or BBB figures. The weak spots are on paper: contradictory policy pages and no written warranty we could find for its own brands.

What is Quadratec’s return policy?

45 days with an RMA number, for products in new or resalable condition with all parts and documentation, counted from the shipping date (Return Policy) or the date of sale (Terms). You pay return shipping unless Quadratec erred or is replacing a defective part, original shipping is not refunded, and installation costs never are. Installed, used, modified, custom and tire-mounted items cannot go back. Details are above.

Does Quadratec price match?

Its policy says it matches a competitor’s delivered price, shipping and tax included, for the same brand from an authorized distributor, if in stock and verifiable. Auction, clearance, closeout, mispriced, membership and group-buy prices are excluded, it cannot be combined with other offers, and 7 brands, Mopar and Warn among them, cannot be discounted.

What warranty do Quadratec-brand parts have?

Only a label, on the product page: “Limited Lifetime Warranty” on its floor liners, “3 Year Limited Warranty” on a rear bumper, and none on a TACTIK kit page we read. We found no written terms. Other brands’ parts carry their makers’ warranties.

Who owns Quadratec, and does it have a store?

Quadratec calls itself family-owned and lists Ted Wentz III as CEO and Ted Wentz Jr as Chairman of the Board; it files nothing with the SEC. It is in West Chester, Pennsylvania, and has no showroom on its pages, only a parts pick-up counter at its warehouse, 10:00 AM to 3:00 PM (EST), Tuesday to Friday.

Does Quadratec offer free shipping?

On 26 October 2026, free Standard Shipping applied to orders of $124.99 or more ($200 for wholesale business customers) to the contiguous 48 states; below that it cost $5.99, $8.99 or $9.99. Oversized and truck-freight items do not qualify, and the Terms call it a “Limited Time Offer,” so check at checkout.