Pep Boys: Warranties, Road Hazard, Brakes and Who Owns It Now

Pep Boys says it runs nearly 800 auto service and tire centers in the United States and Puerto Rico. Its promises are written in a few of its own documents, and on 9 October 2026 we read them: the Policies page with its Limited Warranties, return and price match rules; the Terms of Use (last updated 7/11/2025); the road hazard page, an April 10, 2026 article on the plan and the Customer Care FAQ; and the tire, oil change, PepCheck, brake, battery and credit card pages. We also read Icahn Enterprises’ 10-K for 2025, its June 2026 10-Q and two 8-Ks on the sale of Pep Boys, plus two regulators’ settlements. This page sets out what those documents say, not how good the service is. This site has no commercial relationship with Pep Boys, Mavis or anyone else named here.

Who owns Pep Boys now

Mavis does. Icahn Enterprises L.P.’s 8-K of August 20, 2026 states: “On August 20, 2026, Icahn Automotive Group LLC, a wholly-owned subsidiary of the Company, completed the previously announced sale of Pep Boys to Mavis Tire Supply, LLC, a subsidiary of Mavis, for approximately $700 million in cash.” The same filing identifies Mavis as Mavis Tire Express Services Corp., which issued the announcement jointly with Icahn Enterprises. So the seller was Icahn Automotive Group LLC, the buyer was Mavis Tire Supply, LLC, and the sale was completed on August 20, 2026. The agreement had been signed on July 19, 2026 at “a base purchase price of $700.0 million,” 32 days before completion by our arithmetic, and Mavis’s own release of July 21, 2026 announced that “a subsidiary of Mavis will acquire The Pep Boys-Manny, Moe & Jack Holding Corp.” from Icahn Automotive Group LLC. The joint release on completion says “Pep Boys will retain its brand identity as part of the Mavis family of brands,” which it lists as including Mavis Discount Tire, Midas, NTB, Tire Kingdom and Brakes Plus. Our page on Mavis tires covers the new parent.

Icahn Enterprises kept “the owned real estate previously transferred from Pep Boys, as well as the AAMCO Transmissions and Precision Tune Auto Care Businesses,” and its June 2026 10-Q says it will “lease the properties to Mavis.”

For a customer, two points follow. Pep Boys’ own pages had not caught up when we read them: the history page ends with Pep Boys “acquired in 2016 by Icahn Enterprises,” and neither the newsroom nor an October 6, 2026 release mentions Mavis. And nothing we read says the sale changes any warranty. The Limited Warranty still names “The Pep Boys-Manny, Moe & Jack LLC” as warrantor, so keep your invoice and Service Work Order: the warranty runs from them, whoever owns the chain.

Icahn Enterprises’ filings also describe Pep Boys before the sale, as part of its Automotive segment. The 10-K for 2025 says the Automotive segment “exited the Aftermarket Parts business in the first quarter of 2025,” and Pep Boys’ site now says “Pep Boys no longer sells auto parts.” In 2025 Automotive Services brought in $1,399 million and parts sales $2 million, so services were more than 99% of revenue from customers, by our arithmetic; parts had been $137 million in 2023. The 10-K puts the segment’s 2025 revenue fall of $44 million (3%) down to “the strategic closure of underperforming locations of $40 million” and the parts exit, partly offset by “increased product pricing of $20 million.” Closures continued: in the quarter to June 30, 2026 they “reduced revenues by $12 million.”

How many stores is that? Pep Boys’ own documents disagree, and the 10-K counts the whole Automotive segment, which also held franchise businesses.

With the sale, the Mavis network “now includes more than 4,400 service center locations,” so Pep Boys is about 18% of it by count, our arithmetic on two rounded figures.

The Pep Boys warranty on repairs and parts

The headline promise is on the Policies page: “Automotive service and installed parts are warranted for 90 days or 3,000 miles, whichever comes first, unless different warranty terms are specified on your Invoice.” The full Limited Warranties text lower on that page is the version printed on a Service Work Order. Its main points:

• Parts can outlast labor. A failed part is replaced free within “the longer of (i) six months or 6,000 miles, whichever comes first, from the date of service or (ii) the manufacturer’s warranty period,” but installed free only if it fails “within six months or 6,000 miles.”
• Nine groups of parts are excluded from that parts warranty, including batteries, tires, brake pads and shoes, wiper blades, “Fluids and Filters” and customer-supplied parts. Most have their own terms, below.
• A repair, not money. “This warranty does not include a refund.” Towing, a rental car and time off work are excluded, and liability is capped at “THE RETAIL PRICE OF THE SERVICE, PRODUCT OR PART.”
• Only at Pep Boys. Pep Boys “will not honor or pay for warranty service performed at any other facility or store.” The warranty “covers only the original purchaser” and excludes vehicles “used commercially, for racing or for off-road purposes.”
• Staff cannot add to it. “No employee of Pep Boys is authorized to extend or enlarge these Limited Warranties,” so get any extra promise written on the invoice.

Two clauses help you. If a defect appears inside the period, “the warranty will not expire until the defect has been fixed,” and the period is extended by the days the product is out of your hands for warranty repairs. The text also limits, rather than disclaims, implied warranties: their duration “IS LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY,” and some states do not allow even that. Federal law bars a supplier that gives a written warranty from disclaiming implied warranties “(except as provided in subsection (b))” (15 U.S.C. 2308(a)).

The Extended Labor Warranty is the paid add-on, sold “with select services.” It “extends the limited warranty to 12 months with unlimited mileage” and “can be canceled within 30 days of purchase” for a store refund. Pep Boys prints neither its price nor the qualifying services, so ask both. Icahn Enterprises’ 10-K gives a sense of scale: the Automotive segment held $28 million of deferred revenue on “extended warranty plans” at the end of 2025. Our guide to how a paid plan differs from a warranty explains the distinction.

Buying tires at Pep Boys: what comes with them

Pep Boys says “Standard tire installation includes mounting and balancing and valve stem or TPMS rebuild kit,” with “Complimentary balancing,” a pressure check and a “Wheel alignment check.” A check is not an alignment, which is a separate service with its own warranty. Three extras are printed, each with conditions:

• Lifetime rotations come “With purchase and installation of a set of 4 tires at Pep Boys,” last for “the usable life of the tires” (down to 2/32 inch of tread), are “Non-transferable” and need proof of purchase; “Additional services may incur a fee.” Our rotation guide explains why your car’s schedule, not the shop’s, sets the interval.
• Lifetime Wheel Balancing, where sold, is warranted “for as long as you own the tire.”
• A free lug nut re-check on new custom or alloy wheels, which “may become loose during the first 25 miles of driving.”

The Ride Happiness Guarantee is “a 30-days or 1,000-mile satisfaction guarantee on Pep Boys installed tires,” with the original price credited to a different set. It “requires purchase of 4 tires,” you pay installation again, road hazard damage is excluded, and it is “limited to one set of tires per vehicle within any 12-month period.”

Pep Boys’ own tire warranty replaces a defective tire free for the first 90 days. After that, defects and early wear-out get a “prorated adjustment” off “the current selling price of the replacement tire.” For a defect, the credit is that price times “the percentage of the usable tread remaining,” and “Usable tread is the original tread depth less 2/32nds of an inch.” A tire that was 10/32 inch new and is 6/32 inch at the defect had 8/32 usable and 4/32 left, so the credit is 50%, by our arithmetic on assumed depths. For wear-out it is the share of “warranted mileage not run”: a 60,000-mile tire worn out at 45,000 gets 25%, also our arithmetic. The warranty excludes ten causes, from “improper mounting or inflation” to “collision or upset,” and any tire used for “commercial, delivery, or rental purposes.” Our page on tire warranty proration compares the makers’ versions. Road damage is the gap: Pep Boys calls potholes, nails and debris “damage not covered by manufacturers.”

The Pep Boys Road Hazard Protection Plan

Pep Boys’ road hazard page offers “Optional protection available with purchase for potholes, nails, and road debris”: “Free Repair - if safely repairable,” and if not, “a prorated credit or refund based on the tire’s remaining tread depth.” Cover runs until the tire has 2/32 inch of tread left, and it “stays with the tire’s original owner and ends if the tire is put on a different vehicle.” Any Pep Boys can take a claim, “subject to plan eligibility and verification.” The FAQ lists what counts, from “unrepairable tread punctures” to “impact breaks, bruises, and rim cuts.”

Three things the pages leave less clear:

• The price. None is printed on the landing page, the article, the FAQ or the Policies page. Icahn Enterprises’ 10-K calls these “lifetime warranties for road hazard assistance,” paid “upfront.” Ask for the per-tire charge and check it on the invoice.
• Extra charges. The FAQ says “While the repair cost is free – there may be a charge for re-balancing a repaired tire,” and the same for a replacement.
• When it ends. The landing page says 2/32 inch of tread; the FAQ says cover “extends for the full period of the mileage warranty of the tire.” Those can be different dates, so ask which your paperwork uses.

For comparison, here is how two sellers whose terms this site has read print theirs, copied from our pages on Discount Tire’s Certificates and Costco’s road hazard warranty. Terms only: no prices, no ranking.

Pep Boys’ plan and Costco’s both pay a share tied to remaining tread; Discount Tire’s pays the price back but stops at 3 years. Discount Tire also publishes its contract; for Pep Boys’ plan we found the landing page, the article and the FAQ, and no contract document.

Brakes: what “lifetime” pads cover

Pep Boys’ brake page lists Standard Brake Service, with “Lifetime* FREE Replacement Brake Pads” and a “12-month/12,000-Mile Brake Service Limited Warranty,” and Premium, with a “24-month/24,000-Mile” warranty and a brake fluid exchange. The asterisk reads: “Lifetime replacement valid for as long as you own the vehicle.” Both include rotor resurfacing, which “will not be performed if rotor does not meet minimum specifications.”

The Limited Warranty for Brake Service on the Policies page sets the limits. Pads are replaced if they wear out “under normal non-commercial passenger car use during the period set forth” on the Service Work Order, with free labor “during the period set forth” there. Then:

“This warranty does not cover the cost of additional brake parts, such as rotors or calipers, or the labor to restore the brake system to a safe and proper operation. If such costs are required and are not authorized by you, we will furnish you a replacement set of uninstalled non-warranted brake shoes or disc pads.”

Pep Boys also offers a “Free Brake Check” of pad wear, rotors, drums and fluid. Our brake pad cost guide explains when rotors really need replacing.

Oil changes and the free PepCheck

The oil change page names four packages (Platinum Full Synthetic, High Mileage Synthetic Blend, High Mileage Full Synthetic and Conventional) plus a Shell Rotella diesel service. It printed no prices when we read it, though a footnote mentions “Advertised starting prices” that “may vary based on location, applicable fees, taxes, and parts selected.” Coupon prices are time-limited and not used here. Inclusions are printed thinly: Conventional “Includes a new oil filter,” and the PepCheck page describes Platinum as “Up to 5 Quarts of Oil New Oil Filter Free PepCheck Car Inspection.” No page says what an engine needing more oil pays. The FAQ adds that “walk-ins are always welcome” and “Pep Boys will check your tires’ tread depth and pressure for free with every oil change.”

The page leans on Pennzoil’s engine warranty, “Up to 15 years or 500,000 miles, whichever comes first,” and its own footnote lists the catch: you must “exclusively use” three named Pennzoil oils, “Your engine must have less than 125,000 miles and been manufactured in the past 72 months,” and “Enrollment required. Keep your receipts.” It also says “Claims and guarantees are those of Pennzoil and Shell and not Pep Boys.” Keep every receipt either way; our guide to oil change records explains why.

PepCheck is the free inspection that “any service comes with.” It lists six areas, from lights and wipers to brakes, but introduces them with “Depending on the service scheduled, your Pep Boys store may inspect,” so not every visit covers all six. Pep Boys says it will “provide a written report”; ask for it, and treat its findings as a list to price rather than an order.

Pep Boys battery warranty: it is Interstate’s

Pep Boys sells Interstate batteries, a partnership announced on September 16, 2025. The battery page shows MTX batteries with a “36-Month Free Replacement Warranty,” MTP with 30 months, MT with 24 and M with 18. Its footnote is the key text: “Coverage begins on the purchase date and does not reset after replacement. Pep Boys facilitates warranty service in-store, but the underlying warranty is provided by Interstate.”

Pep Boys prints only the free months. Interstate’s own warranty, as this site read it on 8 October 2026, adds discounts after them on two lines: MT batteries get “25 to 36 Months, 45% off Suggested Retail Price (SRP); 37 to 48 Months, 25% off SRP; 49 to 60 Months, 10% off SRP,” and MTP batteries get discounts through “61 to 72 Months.” That is 36 more months on MT and 42 on MTP, by our arithmetic. Interstate also says you “do not need to take the battery back to the original location.” Our guide to Interstate’s warranty has the full chart.

At Pep Boys, batteries are “eligible for exchange if verified defective via Pep Boys’ in-store testing within warranty period,” and they are excluded from Pep Boys’ own installed-parts warranty. The battery test itself is free, except for “hybrids, electric vehicles, and difficult-to-reach batteries.”

Price match and the Pep Boys Credit Card

Price match. The policy (“Updated 4/1/2023”) “only applies to in-store sales made at Pep Boys service locations.” Pep Boys “will match any local competitor’s currently advertised or everyday price on comparable tires” or services “at the time of purchase or within 30 days of purchase with the original receipt,” and may refund the difference “via store credit.” Comparable tires must match on brand or tier, size, speed rating, load index and mileage warranty “(within 5,000 miles).” Eight exclusions follow, including competitors’ rebates and “free with purchase” offers, “online-only pricing,” fleet sales, clearance and “Disposal fees.” Bring the competitor’s ad or estimate, “either on paper or via a smartphone or tablet.”

The credit card is issued “through Synchrony Bank with a revolving credit line.” Its page, read on 9 October 2026, prints these standing terms:

• “Always-On Financing: 6 months promotional financing” on purchases of $199 or more. It is deferred interest: if the balance is not paid in full, “interest will be charged on the promo balance from the purchase date,” and minimum payments “may or may not pay off the promo balance.” Gas station purchases do not qualify, and the offer is “not available with the Pep Boys Fortiva credit card,” a second card the page does not describe.
• “New Accounts as of 7/31/25: Purchase APR is 34.99%. Penalty APR is 39.99%. Min Interest Charge is $2.” At 34.99%, interest on a carried balance runs at about 2.92% a month before compounding, by our arithmetic, and on a missed promotion it is charged back to the purchase date.
• The Policies page says something else: “Special Financing Available for 6 months on purchases of $199-$749.99 and for 12 months on purchases of $750 or more.” The card page offers nothing beyond 6 months, so ask before counting on 12.

Active and retired military customers can get a 5% discount “at their local store,” in store only and not on “service installations including product installations.”

Returns and disputes

Purchases can be returned “with the original receipt within 30 days of the purchase date for a refund or replacement,” subject to the warranties; without a receipt you get store credit “at our lowest selling price during the previous 30 days.” Special orders and uninstalled tires carry “a 20% restocking fee,” and opened products and clearance goods cannot be returned.

Disputes over work on your car go to arbitration. By accepting a Service Work Order, the Policies page says, “you agree that such dispute or disagreement will be resolved through binding arbitration,” waiving a jury trial, and “ALL CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY.” The Arbitration Process (January 2012) lets the person filing choose AAA or JAMS. The filer pays the filing fee up to what a court would charge, and “For all non-frivolous complaints,” Pep Boys pays the rest of the fees, including “the fees of the Arbitrator.” Each side pays its own lawyer. The website’s Terms add Pennsylvania law and say online and in-store purchases get “the same warranty.”

Pep Boys and regulators: what the records say

New Jersey, 2018. On January 12, 2018 the New Jersey Attorney General and Division of Consumer Affairs announced that Pep Boys “has agreed to revise its business practices and pay $80,000 in order to resolve a lawsuit alleging” pricing violations and other unfair or deceptive practices. The pricing allegations were that merchandise “scanned at the cash register for higher prices than were posted” or was not plainly marked. One concerned repairs: the release says an inspection of the Piscataway store “revealed that the store performed and overcharged some consumers for unnecessary automotive repairs; and made misleading or deceptive statements concerning the need for certain repairs.” Under the Final Consent Judgment (Docket No. ESX-C-277-15), Pep Boys would reimburse six consumers $2,561.72 in total, about $426.95 each on average by our arithmetic, pay a $60,000 civil penalty and cover $14,462.42 in fees and $2,975.86 in costs. The judgment says the parties consented “without trial or adjudication of any issue of fact or law, and without an admission of any liability or wrongdoing of any kind.”

California, 2019. On September 30, 2019 the San Diego County District Attorney announced, with district attorneys in eight other counties, that The Pep Boys Manny Moe & Jack of California would pay $3.7 million “to resolve allegations” under state hazardous waste laws. The release says inspections of waste bins from 19 Pep Boys facilities found automotive fluids, batteries and other regulated waste in dumpsters bound for landfills not authorized to take it, and that from April 2014 through November 2017 Pep Boys “failed to shred customer records, which contained confidential information.” It says Pep Boys “fully cooperated” once notified. This was a county prosecutors’ settlement, not a state attorney general’s.

We found no FTC enforcement action against Pep Boys; searches of ftc.gov returned only routine merger-review notices. A New York Attorney General release from 2000 exists, but that site’s robots.txt bars automated readers from its older releases, so we did not read it. The Better Business Bureau blocked our requests and this site does not use Trustpilot, so this page carries no ratings. Both settlements long predate the Mavis sale.

Where Pep Boys’ own documents disagree

We recorded 11 places where Pep Boys’ documents, or its documents and the filings, say different things. Beyond the road hazard end point and the store counts above:

• Owner: Pep Boys’ history page still ends with its purchase “in 2016 by Icahn Enterprises,” and its newsroom and October 6, 2026 release do not mention Mavis, while Icahn Enterprises’ 8-K reports the sale to Mavis Tire Supply, LLC completed on August 20, 2026. Our Mavis page found, on 9 October 2026, that Mavis’s own news page carried the agreement but not the completion.
• Match or beat: the price match policy matches a local price; the Customer Care FAQ promises to “beat” it.
• Card financing: 6 or 12 months on the Policies page; 6 months only on the card and tires pages.
• Where the card works: “over 500,000 automotive locations” in the card FAQ; “over 1 million auto merchant locations” in its benefits list.
• Parts: “Pep Boys no longer sells auto parts,” yet the FAQ still sends tool borrowers to a “Parts counter associate.”
• Rotation: “every 5,000-7,000 miles” on the rotation page; “after 5,000 miles of driving or during every oil change” in its FAQ.
• Alignment plans: 30-day and 1-year in the warranty text; “1-year, 3-year and lifetime plans for alignments” in the 10-K.

Where a marketing page and the Limited Warranties differ, the warranty printed with your Service Work Order is what a claim will be judged on. Get any promise that matters written on the invoice.

Common questions

Who owns Pep Boys now?

Mavis. Icahn Enterprises’ 8-K says its subsidiary Icahn Automotive Group LLC completed the sale of Pep Boys to Mavis Tire Supply, LLC, a subsidiary of Mavis Tire Express Services Corp., on August 20, 2026, for approximately $700 million in cash, and the joint release says Pep Boys keeps its brand. Icahn Enterprises had owned Pep Boys since 2016.

What is the Pep Boys warranty on repairs?

Repairs and installed parts are warranted for 90 days or 3,000 miles, whichever comes first, unless the invoice states other terms. A replacement part is covered for the longer of 6 months or 6,000 miles or its maker’s warranty, with free labor only inside 6 months or 6,000 miles. Warranty work is done only at a Pep Boys, and there is no refund.

Is Pep Boys road hazard protection worth it?

We make no recommendation. The optional plan repairs a damaged tire free if it can be safely repaired, or gives a prorated credit or refund on remaining tread until 2/32 inch, for the original owner and vehicle only. Pep Boys prints no price, re-balancing may cost extra, and its FAQ describes a different end point.

Does Pep Boys rotate tires for free?

Yes, if you bought and had installed a set of 4 tires there. The rotations last down to 2/32 inch of tread, are non-transferable and need proof of purchase, and “Additional services may incur a fee.”

What is the Pep Boys battery warranty?

Interstate’s. Pep Boys shows 36 months of free replacement on MTX batteries, 30 on MTP, 24 on MT and 18 on M, from the purchase date and not reset after a replacement. Interstate’s own warranty adds discount periods on MT and MTP batteries.

Does Pep Boys price match?

In store, yes: it matches a local competitor’s advertised or everyday price on comparable tires or services, at purchase or within 30 days with the receipt. Online-only prices, competitors’ special offers, fleet sales, clearance prices and fees are excluded.