Mavis Tires: Warranty, Road Hazard, NTB and Who Owns the Chain

Mavis is a chain of tire and repair shops owned by Mavis Tire Express Services Corp., which since 2023 also owns NTB and Tire Kingdom. Its warranty terms price a replacement tire as a share of what you paid, rising with each 32nd of an inch worn, and they sell road hazard cover separately. On 9 October 2026 we read Mavis’s warranty terms and tables, its legal terms and company pages, the owners’ and sellers’ releases and filings, and two state settlement records. This site has no commercial relationship with Mavis or any tire seller.

Who owns Mavis Tires, and which company you deal with

Mavis’s About page traces the business to “Vic’s Cycle Shop in 1949” in Westchester County, New York, renamed Mavis Tire Supply in 1972. “In 2018, Mavis Tire Supply merged with Express Oil Change & Tire Engineers and Brakes Plus,” and “The resulting company, Mavis Tire Express Services Corp., known as Mavis” is the parent today.

The money behind it is private equity. A BayPine release of 5 March 2021 announced that an investor group led by BayPine LP, with TSG Consumer Partners and West First Management, “a holding company controlled by David and Stephen Sorbaro,” had agreed to buy Mavis; Golden Gate Capital kept a minority interest and StepStone Group joined the group. BayPine’s portfolio page still lists Mavis, year 2021, status “Unrealized,” which in private-equity usage means the stake has not been sold. No document we read gives each owner’s share. David and Stephen Sorbaro run the company as Co-Chief Executive Officers.

Mavis keeps buying chains. Its release of 16 June 2025 says the Midas purchase took Mavis past 3,500 locations, “including nearly 1,300 franchised locations.” Then came Pep Boys: Icahn Enterprises’ 8-K of 20 August 2026 reports the “sale of Pep Boys to Mavis Tire Supply, LLC, a subsidiary of Mavis, for approximately $700 million in cash,” and the joint release says “Pep Boys will retain its brand identity.” Our sibling pages on Midas and Pep Boys read those chains’ own terms.

Mavis’s documents name several companies:

The names matter in one place above all: the warranties are honored at stores “owned by Mavis Tire Supply LLC.” The Midas purchase added franchised shops, and no page we read says whether Midas or Pep Boys stores honor a Mavis tire warranty, so ask before relying on one there. Mavis Discount Tire is a Mavis trade name; the Discount Tire chain is a separate company with its own terms.

NTB tires and Tire Kingdom: what changed in 2023

If you searched for NTB tires, the stores still trade as NTB, but they are Mavis stores now. TBC Corporation’s release of 22 May 2023 announced a sale “through which Mavis will acquire 392 NTB Tire and Service Centers (NTB) and 203 Tire Kingdom Service Centers (Tire Kingdom),” 595 stores, and mentioned “the 112 NTB stores acquired by Mavis from TBC in 2020.” TBC expected the deal “to close in the coming weeks” and agreed to supply Mavis stores with tires. Michelin, which jointly operates TBC with Sumitomo Corporation, dated the agreement 18 April 2023 in its own release.

Mavis’s own pages agree. NTB “began its transition into the Mavis Tire family in 2020, with full brand acquisition completed in 2023,” and “totals over 350 locations nationwide.” Tire Kingdom: “In June 2023, Mavis Tire acquired the Tire Kingdom brand from TBC Corporation, including over 200 company-operated locations,” and the brand stays “focused primarily on its Florida roots.” On 9 October 2026 the robots files of ntb.com and tirekingdom.com answered with a permanent redirect to mavis.com/ntb/ and mavis.com/tirekingdom/; the home pages answered with an access block, which we did not try to get past. Mavis’s old domain, mavistire.com, redirects to mavis.com too.

One loose end: TBC’s figures add up to 504 NTB stores sold to Mavis across 2020 and 2023, by our arithmetic, while Mavis now says “over 350.” Neither says how many closed or were renamed.

For NTB and Tire Kingdom customers, two practical points. The brands’ warranty pages on mavis.com, headed “NTB TIRE WARRANTY” and “TIRE KINGDOM TIRE WARRANTY,” carry no terms, only “Learn more about tire warranty today!”; the terms that exist are Mavis’s, below, so ask the store to confirm they apply to your invoice. And old paperwork from other chains may be stale: Big O’s 2019 warranty sheet still says it is honored at “Tire Kingdom and NTB locations,” as our Big O Tires page notes.

Mavis’s three tire warranties: who, where and on what conditions

Mavis’s warranty terms sit under a heading that suggests a tire maker’s promise, “MANUFACTURER WARRANTY TERMS AND CONDITIONS,” and then set out Mavis’s own promises: “the New Tire Limited Warranty, the Limited Mileage Warranty, and the Road Hazard Limited Warranty.” The tire maker’s warranty comes on top; Mavis links 14 makers’ warranty pages, and our page on tire manufacturer warranties compares those booklets. The ground rules for all three Mavis warranties:

• Who. “The Warranties apply to the original purchaser (‘you’) and may not be assigned, including to a subsequent purchaser or owner of any applicable motor vehicle.” Each also excludes tires moved to another vehicle.
• Where. At “all locations owned by Mavis Tire Supply LLC,” with “a legible physical or digital copy of your sales invoice/receipt and service record, along with the unserviceable tire(s).”
• Your duties. “Proper Tire Care” means correct cold inflation, rotation “on a regular basis (every 5,000 miles is recommended),” balanced wheels, maintained steering and suspension, and proper alignment. Keep the invoices; see our guide to rotation intervals.
• The end point. Tread is usable “until the depth measures less than 2/32nd of an inch”; see how to read tread depth.
• Free checks. “Any Mavis location will check and inspect tire condition, wheel alignment, and vehicle condition at any time without charge.”

The New Tire Limited Warranty covers defects, and “expires when the tire no longer has usable tread depth.” It excludes road hazards, damage from poor installation, misalignment or imbalance, abuse, accidents, commercial use, and vibration complaints after the first 2/32 inch of wear. The terms also limit “the durations of implied warranties (if any)” to the written ones. Federal law allows that for a written warranty “of reasonable duration, if such limitation is conscionable and is set forth in clear and unmistakable language and prominently displayed on the face of the warranty” (15 U.S.C. 2308(b)).

How Mavis prices a replacement tire: the percentage of wear

For a defect, “The amount you will pay for a replacement tire, including free installation, is calculated by multiplying the percentage of wear by the original purchase price.” The road hazard warranty uses the same rule. Mavis publishes the percentages as a picture, the “Percentage of Wear Graphic,” a grid of original tread depths from 9/32 to 15/32 inch against the tread left, with one worked example:

“Original Tread Depth: 10/32, Remaining Tread Depth: 7/32 = 38% Original Tire Price: $69.99 x 38% = $26.60”

The $69.99 is Mavis’s illustration, not a price we found. The rule behind the grid is the share of usable tread that is gone, with usable tread ending at 2/32 inch. A 10/32 tire has 8/32 to use; at 7/32 it has lost 3/32, and 3 divided by 8 is 37.5%, printed as 38%. That rule matches all 77 printed cells of the grid, by our arithmetic. For a tire that starts at 10/32 inch, each 32nd worn adds 12.5 points to the share you pay; for one that starts at 12/32, it adds 10.

So a defect found before any wear costs nothing, installation included, and a tire half worn is replaced at half its original price. Even the free case has a catch: “Tire balancing services and any other applicable taxes and government-mandated charges are not included in the price of the replacement tire,” though Mavis’s installation page describes balancing as part of fitting “any new tire.” Tire makers’ booklets prorate too, on their own terms, as our comparison of makers’ prorating terms sets out. When a tire fails early, ask which warranty the store is applying, the maker’s or Mavis’s.

The Limited Mileage Warranty promises that “your tire(s) will attain the mileage specified on your purchase receipt.” If not, “The pro-rata credit is calculated by multiplying the percentage of mileage not attained by the original purchase price. This credit will be deducted from the current selling price of the replacement tire.” So check that the receipt shows a mileage before you leave, and expect the credit at your old price against a new tire at today’s. Its 10 exclusions include “Repairable punctures or tires run flat” and “Dealer services, such as mounting and balancing, and applicable state and federal (FET) taxes.”

Mavis’s road hazard warranty: bought separately, and still prorated

Nails, potholes and glass are outside the new tire warranty, which excludes “road hazards, such as cuts, snags, punctures, or impact breaks.” For those you need the Road Hazard Limited Warranty, whose terms begin “If you have purchased this warranty.” No page we read prints its price. It covers a tire ruined by “cuts, snags, bruises, impact breaks, or other un-repairable punctures” for “the shorter of (i) 3 years from the purchase date or (ii) until the given tire retains less than 2/32nds of an inch of tread depth,” so cover ends at whichever comes first. You pay the same percentage of wear times the original purchase price: a nail in a tire worn from 10/32 to 6/32 inch means paying 50% of what you paid, plus the extras below.

Three of its 7 exclusions matter most: “Tires that can safely be fixed/repaired”; “Road service, towing costs, and other incidental damage,” and Mavis’s mobile service FAQ adds “we do not provide towing or road-side assistance”; and “Dealer services, such as mounting and balancing, and applicable state and federal (FET) taxes,” so a road hazard replacement, unlike a defect replacement, does not include fitting.

Other sellers print different terms for the same situations. This table compares documents, not prices, and ranks no one. The other columns come from this site’s readings of Big O’s warranty documents and Les Schwab’s Tire Warranty on 9 October 2026 and Walmart’s tire warranty terms on 7 October 2026.

All four keep cover with the first buyer. They part ways on the first two rows: Mavis’s bought road hazard cover charges by tread worn from the first 32nd; the other three start with full replacement or a free period.

What’s free at Mavis, and what isn’t printed

Mavis’s pages name one free service tied to buying tires there, plus free checks:

• Rotation, for tires bought there. “If you previously bought your tires at Mavis, we offer free tire rotations on those tires,” the rotation cost page says.
• Checks. The warranty terms promise free checks of tire condition, alignment and vehicle condition, the cost pages start from “a free car inspection,” and the FAQ says a customer “can come in for any of our free services only.”
• Flat repair is not listed as free. “The price will depend on the rim size of your tires,” says the flat repair page. No page we read promises free flat repair or free rebalancing for a tire’s life.
• Installation prices are not printed. They “can vary by geographic region, tire size, and vehicle.” Mavis will also mount tires bought elsewhere.

The Terms of Use let Mavis charge “a deposit fee (‘Deposit’) for certain appointments, including those involving special order tires,” refundable on a call to the store “at least seventy-two (72) hours prior to the scheduled appointment time.” Mavis accepts “the return or exchange of original-condition, uninstalled tires purchased from Mavis Discount Tire within 30 days of purchase, no questions asked.” Website orders get 30 days from delivery, refunded “less the original shipping and handling costs.”

Brakes, alignment, batteries: Mavis’s parts and labor warranty

Repairs carry a separate “Mechanical Labor and Parts Warranty,” again for the original purchaser at stores owned by Mavis Tire Supply LLC. Each part has two clocks, one for the part and one for the labor. “12/12,000” means “12 months or 12,000 miles, whichever comes first,” so cover ends at whichever limit you reach first. A lifetime part is not a lifetime job: once the labor warranty has expired, “you will be charged at the then-current labor rate.”

The durations are in a table Mavis publishes as an image, with 64 parts and services in 10 groups. A selection:

Six parts carry a lifetime part warranty, by our count: brake pads, brake shoes, struts, shocks, air shocks and the muffler. Most others, from master cylinders to alternators, get 12/12,000 on both clocks. The short ones: an alignment, and anything the table does not name, get 3 months or 3,000 miles. A dated alignment special on the home page says “90 Day Warranty Included,” with no mileage; the table is the fuller statement. Our guides to brake pad replacement, when an alignment is due and catalytic converter replacement cover the jobs.

Batteries have their own table: a free replacement period, a credit through month 60, and 12 months of labor for fitting the replacement. AGM batteries get 48 months free, Sprinter Max 36, Sprinter and Marathon AUX Euro Fit 24, and Classic 20. The credit is “(60 - month of battery’s life) ÷ 60 × original battery cost”; Mavis’s example is a $200 battery replaced in month 35, which earns $83.33. The drop after the free period is steep: a Sprinter that fails in month 25 is credited 58.3% of its cost and an AGM in month 49 gets 18.3%, by our arithmetic. Our car battery warranty guide compares other sellers’ terms.

Price match, the 30-day guarantee, discounts and the Mavis credit card

Mavis describes its two price programs loosely. The slogan on most pages is “We will beat any price,” while the price match page says its “price busters will get a hold of available matching tires at the same price.” The fine print:

“Mavis Discount Tire can beat verifiable competitor price quotes on new, in-stock tires with the same brand, model, size, and construction. We cannot match the price on closeouts or clearance items, member pricing, sale pricing, promotional codes, instant rebates or purchases made through national accounts. We also cannot match the price offered by a third-party seller.”

Competitors’ shipping counts in the comparison, and “a price match cannot be combined with any warranty transaction.” The 30-day price guarantee says: “If you find the same tire for a lower price 30 days after your purchase, we’ll refund the difference plus 5%.” The installation page says “within 30 days after your purchase” instead, and neither says 5% of what, so ask for the rule on the invoice.

The FAQ lists two standing discounts: “Anyone who is 65 or older (confirm with valid state ID) gets 5% off,” and active duty, reservists and veterans “get 10% off.” Neither combines with coupons or offers, and “Both price-match and warranty transactions are excluded.”

The Mavis credit card is a store card “through Synchrony,” usable, Mavis says, at “over 1 million automotive locations nationwide.” The card page prints standing terms with a date: “New Accounts as of 07/31/25: Purchase APR 34.99%. Penalty APR 39.99%. Minimum Interest Charge $2.” There is no annual fee, Mavis says; prequalifying has “no impact to your credit score,” while the full application “will result in an inquiry on your credit report.” The FAQ offers “6 months Promotional Financing on purchases of $199 or more,” and the footnote shows it is deferred interest: “If you do not, interest will be charged on the promo balance from the purchase date.” Divide the balance by the months and pay at least that each month. The card page also prints two Synchrony phone numbers that differ only in their last two digits, swapped, so use the number on your statement.

State settlements, and the arbitration clause in Mavis’s terms

Two state attorneys general have settled with Mavis Tire Supply LLC over repair sales practices. In both, the conduct is alleged, not proven.

Pennsylvania, 2026. On 28 September 2026 Attorney General Dave Sunday announced a settlement “regarding the vehicle-repair company’s allegedly deceptive sales practices,” an Assurance of Voluntary Compliance filed in the Philadelphia County Court of Common Pleas (September Term 2026, No. 03390). It “resolves an investigation which involved allegations that Mavis recommended and charged consumers for vehicle repair and maintenance services that were unnecessary or that Mavis did not actually perform, and that Mavis failed to perform vehicle repairs and maintenance in a skilled or workmanlike manner.” In the filing Mavis “denies entirely the contentions of the Commonwealth,” says any such conduct “was carried out by employees who failed to follow Mavis’s established policies,” and signs “without admission of liability or wrongdoing.”

• Money. $215,000, which is $190,000 in restitution and $25,000 for costs, plus $100,000 payable only if a court finds Mavis breached the agreement.
• Who can claim. Consumers who had complained, or who file within 120 days, which the release puts at “no later than Tuesday, January 26, 2027.” Mavis has “more than 130 branch locations in Pennsylvania.”
• Conduct. Training and oversight of staff, and “for the next two (2) calendar years beginning on October 1, 2026,” annual compliance assessments sent to the state. The agreement does not “waive or limit any right of action by any individual.”

The filing also quotes a Pennsylvania rule worth knowing there: a shop may not fail “to remedy promptly, at no charge to the customer, a repair or maintenance service performed by it on the consumer’s vehicle which was not performed in a skilled and workmanlike manner, provided that the consumer promptly complains.”

Georgia, 2022. The Georgia Department of Law said Mavis Tire Supply, LLC settled on 15 March 2022 over allegations that representatives told consumers “their vehicles needed expensive repairs and/or parts when such was not the case” and passed used parts off as new. Mavis agreed to pay $15,804.63 to identified consumers and $80,000.00 into a claim fund, plus $200,000.00 in civil penalties, of which $150,000.00 was due and the rest payable only on a violation. Claims closed on 13 June 2022. We found no Federal Trade Commission action naming Mavis.

The arbitration clause. Mavis’s Terms of Use and Terms of Sale require “ARBITRATION ON AN INDIVIDUAL BASIS” under the American Arbitration Association’s Consumer Arbitration Rules and New York law, and their wording reaches past the website to any claim “RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE SITE OR TO YOUR RELATIONSHIP WITH US.” A written notice and 45 days’ wait come first. You can choose small claims court with notice “within sixty (60) calendar days of your purchase,” or opt out of arbitration by mail “within thirty (30) calendar days after the date that you agree to these Terms of Use,” to the Millwood, New York address the terms print. We did not see whether store paperwork carries the same clause.

Where Mavis’s own documents disagree

We recorded 15 places where Mavis’s pages, terms and releases differ. The ones a buyer should know:

• Three company names. The Terms of Use are with Mavis Tire Express Services Corp.; the Terms of Sale, the warranties and the Pennsylvania settlement name Mavis Tire Supply LLC; the warranty page calls itself “Mavis Tires and Brakes.”
• Unfinished terms. The Terms of Use name the old www.mavistire.com and print “[INSERT LINK]” twice; the Terms of Sale refer to a “Last Updated Date” they never print and skip from section 9 to 11.
• “Manufacturer” warranties that are Mavis’s. Mavis’s own warranties sit under “MANUFACTURER WARRANTY TERMS AND CONDITIONS,” and the Terms of Sale say Mavis gives no additional warranties on website products while selling its road hazard warranty online.
• “Full” or limited. The price match page says every tire comes “with a full manufacturer’s warranty.” Under 15 U.S.C. 2303, “full” is a defined label and a warranty that misses the federal standards must be called a “limited warranty”; Mavis’s own three are labelled limited. Check the maker’s booklet for its label.
• Beat or match. “We will beat any price” beside “matching tires at the same price,” and a guarantee that runs “30 days after” or “within 30 days after” your purchase.
• Size and brands. “more than 2,100” stores in 36 states, “over 3,500” across brands, “more than 3,600” in Mavis’s July 2026 release and “more than 4,400” after Pep Boys; “49 U.S. states” in the FAQ, “50 U.S. states” in the Midas release. No Mavis brand list we read includes Pep Boys, and the Mavis Family page leaves out Midas.

A claim will turn on the paperwork you sign, so get the warranty terms in writing at the counter.

Before you buy tires or a repair at Mavis, NTB or Tire Kingdom

Register your tires so the maker can reach you in a recall. Under 49 CFR 574.8, an independent dealer may hand you “a paper tire registration form” with “The entire tire identification number” filled in, or send the form itself “at no charge to the tire purchaser and within 30 days.” No Mavis page we read says which it does, so ask. NHTSA says makers notify registered owners “within 60 days of notifying NHTSA of a recall decision,” and its recall lookup covers tires; see our page on tire recalls and age. You can also ask to read a warranty before you pay: under 16 CFR 702.3, for products costing “more than $15.00” the seller must make the text “readily available for examination by the prospective buyer.”

Common questions

Who owns Mavis Tires?

Mavis Tire Express Services Corp., based in White Plains, New York. An investor group led by BayPine, with TSG Consumer Partners and the Sorbaros’ West First Management, agreed to buy it in 2021, with Golden Gate Capital keeping a minority stake; BayPine still lists it as a holding.

Is NTB owned by Mavis?

Yes. TBC agreed in May 2023 to sell Mavis its NTB and Tire Kingdom stores, and Mavis says NTB is “now fully owned and operated by Mavis Tire.” ntb.com redirects to mavis.com.

What does the Mavis tire warranty cover?

The New Tire Limited Warranty covers defects until the tread is below 2/32 inch, with the replacement priced at the percentage of wear times what you paid. A mileage warranty covers the mileage printed on your receipt. Road hazards need the separately sold Road Hazard Limited Warranty.

Does Mavis have a road hazard warranty?

Yes, for purchase. It lasts 3 years or until 2/32 inch, whichever comes first, and you still pay the percentage of wear times the original price, plus mounting, balancing and taxes. Repairable punctures and towing are excluded.

Is Mavis Discount Tire the same company as Discount Tire?

No. Mavis’s terms use “d/b/a Mavis Discount Tire” as a Mavis trade name. Discount Tire is a separate chain; our Discount Tire warranty page reads its terms.

Who issues the Mavis credit card?

Synchrony. As of 31 July 2025 the printed purchase APR for new accounts was 34.99%, with a penalty APR of 39.99%. Its promotional financing is deferred interest: an unpaid promotional balance is charged interest from the purchase date.